Sr. Engagement Manager, Collections Strategy

EXL • San Francisco, CA

8h

About The Position

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others. Our organization is headquartered in New York and comprises a workforce exceeding 55,000 employees, operating from more than 50 offices across six continents. For information, visit www.exlservice.com . As the Collections Strategy Engagement Manager, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams to design strategies.

Requirements

• 7+ years of experience in Collections strategy, along with in consulting, solution design and client management
• SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Demonstrable leadership ability, superior problem solving and people management skills
• Excellent communication, presentation and story building skills in a consulting setup
• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply

Responsibilities

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategy and drive results.
• Lead analytical projects and coordinate with offshore teams for delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees