Sr. Employment Services Manager

Premier Community Supports LLC • Medford, OR

1d • Onsite

About The Position

Premier Community Supports is seeking a passionate and driven Employment Manager to lead and grow our Employment Services program. In this role, you’ll oversee a dynamic team while helping individuals with intellectual and developmental disabilities find meaningful, community-based employment. If you’re a strong leader who values collaboration, community impact, and person-centered care this is your opportunity to make a difference.

Requirements

• Experience in employment services and/or supporting individuals with I/DD
• Proven leadership and team management skills
• Strong communication, problem-solving, and organizational abilities
• Ability to build relationships with community partners and employers
• Comfortable with documentation, data tracking, and basic computer systems
• A proactive, flexible, and solutions-focused mindset
• Position requires occasional travel, up to 15–20% of the time
• 2+ years in Employment Services (4+ preferred)
• 2+ years supporting individuals with I/DD (4+ preferred)
• ACRE certification (or ability to obtain upon hire)
• CPR/First Aid certification (or ability to obtain upon hire)
• Valid driver’s license, insurance, and reliable transportation

Nice To Haves

• Bachelor’s degree preferred (not required)
• 2+ years in Employment Services (4+ preferred)
• 2+ years supporting individuals with I/DD (4+ preferred)

Responsibilities

• Build and maintain partnerships with local businesses to create job opportunities
• Collaborate with families, case managers, and ISP teams to support success
• Promote Premier Community Supports’ mission, values, and culture across Employment Services and within the community
• Model person centered practices and reinforce expectations for service delivery aligned with organizational standards
• Maintain close relationships with community partners, including Vocational Rehabilitation and Case Management Entities
• Lead, supervise, and support a team of Employment Specialists and Job Coaches from a centralized geographical standpoint across the state
• Train, schedule, and assign staff while fostering a positive team culture
• Step in to support staff and services as needed
• Ensure compliance with state regulations (OARs) and internal standards
• Provide consistent coaching, feedback, and performance management to support employee growth and accountability
• Address performance concerns in a timely and professional manner
• Conduct performance reviews and support the development of measurable employee goals
• Develop individualized employment strategies for the people we serve
• Monitor job placements, retention, and overall satisfaction
• Oversee onboarding, documentation, and billing accuracy
• Stay current on local employment trends and opportunities
• Partner with recruitment to support hiring efforts, including identifying staffing needs and participating in candidate selection
• Support onboarding and training of new team members to ensure consistency in service delivery
• Assist in developing training materials and tools that support team effectiveness
• Support compliance with all applicable state and federal regulations related to Employment Services
• Maintain strong working knowledge of service models including job development, job coaching, and retention services
• Assist in maintaining and improving operational processes, documentation standards, and service workflows
• Identify gaps or risks in service delivery and provide recommendations for improvement
• Contribute to the development and refinement of Employment Services processes, tools, and best practices
• Assist in creating consistent and repeatable approaches across teams and locations
• Identify trends, challenges, and opportunities within Employment Services and provide recommendations for improvement
• Support implementation of new initiatives, programs, or process changes
• Maintain regular communication with internal Team Members and building Cross-Functional collaboration with local community office leaders
• Provide input and insight to support decision making and risk mitigation
• Collaborate with County Managers, internal departments, and community partners to strengthen service coordination and outcomes
• Seek feedback from internal and external partners and support resolution of concerns
• Ability to perform and complete any additional tasks/projects as assigned

Benefits

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees