Sr. Employee & Labor Relations Ops Lead

Adobe•San Jose, CA

About The Position

The Senior Program Manager, Global Employee & Labor Relations (ELR) Operations is a pivotal role responsible for building and overseeing the global infrastructure, programs, and processes that will enable our world-class ELR function! This role ensures operational excellence, governance, and strategic alignment across regions while advancing data-driven understanding, process automation, and continuous improvement to scale impact and enable business agility. This position involves partnering across the global ELR teams and cross-functionally with Employment Legal, HR Operations, HRBPs, and People Analytics to operationalize key ELR operations — including employee relations case management, workforce optimization initiatives, data and analytics, and risk and compliance — ensuring consistency, compliance, and enhanced operational efficiency across all regions. This role is the operational engine and strategic catalyst for how Employee & Labor Relations delivers value globally — ensuring our programs are consistent, data-informed, and operationally excellent. This role will report directly to the Global Employee and Labor Relations leader.

Requirements

10+ years of experience in Employee & Labor Relations, HR Operations, Strategic Operations, Program Management or related field in a highly matrixed, global organization
Demonstrable experience leading operational excellence, large-scale program management, or transformation initiatives within HR or ER/LR.
Deep understanding of global employment practices, HR processes and workflows, and organizational change processes.
Demonstrated success in using data and technology to drive insights, automation, and decision-making.
Excellent executive communication skills with experience presenting to senior leadership and managing global partners.
Strong project management, analytical, and process design capabilities.
Experience leading teams and working across geographies, cultures, and matrixed environments.

Responsibilities

Global Operations Leadership Build, implement, and continuously improve ELR operational frameworks, governance models, processes, and performance metrics throughout all regions.
Establish and lead operational rhythms (dashboards, metrics, case taxonomy, playbooks, business reviews) to drive accountability, visibility, and data-informed decision making.
Standardize documentation, case processes, and technology enablement to streamline ELR delivery globally.
Build and manage a small global operations team responsible for project management, reporting, tools, and process optimization.
Data, Analytics & Insights Leveraging case management tool, partner with People Analytics and Systems teams to develop dashboards and insights related to case trends, risk indicators, and workforce shifts.
Translate complex ELR data into actionable insights and executive-ready narratives that inform global people strategy.
Leverage technology and AI-enabled tools to increase automation, accuracy, and predictive capability.
Governance, Risk & Compliance Ensure alignment with regional regulatory requirements, employee representative obligations, and company policies.
Develop internal audit processes and compliance reviews to identify gaps and strengthen controls.
Drive adherence to global standards while ensuring local relevance and legal compliance.
Cross-Functional Collaboration Partner with Global Employment Legal, Security, HR Operations, and People Experience teams to align workflows and strengthen interlock points.
Serve as the primary ELR representative in enterprise initiatives impacting workforce data, case management systems, or reorganization planning.
Build strong partnerships with regional ELR leaders to ensure consistency, scalability, and continuous feedback loops.