Sr District Manager

Ally Waste Services•Phoenix, AZ

About The Position

The Senior District Manager (SDM) is responsible for overseeing day-to-day operations across a large geographic district, ensuring service quality, operational efficiency, and team performance. This role manages a high-volume portfolio of properties and a large technician workforce, while serving as the primary escalation point for operational, personnel, and client issues. The SDM plays a critical leadership role in maintaining standards, driving accountability, and scaling performance.

Requirements

Prior experience in operations or field management preferred
Experience managing large teams
Strong organizational and problem-solving skills
Valid driver's license and ability to travel within the district

Responsibilities

Oversee daily route scheduling and coverage for 30+ technicians across the district
Ensure consistent execution of service standards across 200+ bulk and leveling properties
Monitor productivity, route efficiency, and service completion
Adjust staffing and routes to address call-outs or coverage gaps
Recruit, hire, onboard, and train technicians to company standards
Coach, develop, and hold technicians accountable
Conduct ride-alongs, audits, and performance reviews
Handle disciplinary actions and corrective coaching
Manage district fleet operations and vehicle compliance
Ensure accurate technician check-in and clock-out procedures
Monitor vehicle usage and safety expectations
Conduct routine and spot property visits
Address service failures and operational issues
Respond to escalated incidents involving technicians or residents
Communicate with internal teams and external partners
Resolve escalations and maintain professional relationships
Represent the company during sensitive situations
Track district KPIs including productivity and compliance
Identify risks and improvement opportunities
Ensure adherence to company policies and procedures