Sr Distribution Administrator (Call Center) - Corporate 412 West

Tyson Foods, Inc.•Springdale, AR

About The Position

The Claims Call Center Coordinator will manage and resolve product-related issues by answering calls and making timely evaluation and disposition decisions. This role involves close collaboration with various teams, including Transportation Operations, FSQA, Plant Managers, Dispatch, and other business units, to determine the most effective product return solutions. The Coordinator will coordinate with multiple departments—such as Sales, Warehousing, Product Movement, and Accounting—to understand business impacts, gather relevant facts, and determine immediate disposition strategies. Additionally, the Coordinator will be responsible for documenting and maintaining an active worklist in various transportation systems.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of office clerical experience required.
Strong written and verbal communication skills are essential.
Professional phone skills for interacting with both internal company contacts and external vendors and customers.
Excellent negotiation skills to effectively manage and resolve third-party claims.
Ability to convey complex information clearly and concisely to various stakeholders.
Skilled in managing conflict and addressing concerns diplomatically.
Proficient in crafting detailed and accurate reports and documentation.
Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Experience with data management and reporting tools within Microsoft Office.
Proficiency in navigating and interpreting Power BI reports.
Familiarity with SAP for managing and tracking product claims and related data.
Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and Sessions.
Experience working with call center technology and answering systems, including CRM software such as Five9.
Ability to work effectively within digital collaboration tools such as.
Motivated self-starter with a strong desire to learn and grow.
Ability to work independently and as part of a team.
Excellent problem-solving skills and the ability to manage time effectively.
Strong multitasking abilities and interpersonal skills.
Confident in making fact-based decisions through critical thinking and standing by those decisions.
Proven ability to analyze information, evaluate options, and implement solutions effectively.
Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
Highly organized with the ability to thrive in a high-volume, fast-paced role.

Nice To Haves

Candidate with and/or currently pursuing a BA degree is a plus.
Prior experience in a call center environment is highly valuable, particularly in handling claims or customer service.
Experience in data collection and analysis is advantageous.

Responsibilities

Manage and resolve product-related issues by answering calls
Make timely evaluation and disposition decisions
Collaborate with various teams (Transportation Operations, FSQA, Plant Managers, Dispatch, and other business units)
Coordinate with multiple departments (Sales, Warehousing, Product Movement, and Accounting)
Understand business impacts, gather relevant facts, and determine immediate disposition strategies
Document and maintain an active worklist in various transportation systems