Sr Director, Technology - Business Insights and Capabilities - GRS Tech

Liberty Mutual Insurance • Boston, MA

11d

About The Position

The GRS Data & Analytics team is focused on delivering best in class data, analytics, and business insights solutions to Global Risk Solutions (GRS). Reporting to the GRS CDAO, the Sr Director, Technology – Business Insights and Capabilities will build the “front door” for business insight demand, own the executive-grade performance reporting, and develop shared capabilities that make insights trusted, repeatable, and adopted across GRS. You will partner with Segment Chief Data Officers and business leaders across Underwriting, Claims, Distribution, Finance, Operations, Risk to shape priorities and embed insights into operating routines and work closely with Data Platform & Engineering, Advanced Analytics & AI Enablement, Data Strategy/Governance, and Domain Support & Data Operations to ensure reporting and insights are scalable, governed, and sustainable. You serve as the steward for driving adoption of enterprise standard BI / MI tools and solutions across GRS.

Requirements

• Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred.
• Generally a minimum of 15 years related experience in business insights, performance management, BI/analytics leadership, or data product leadership with 5 years in people leadership role desirable.
• Deep experience with enterprise BI/MI operating models, KPI frameworks, and executive performance management.
• Highly proficient in master data management (MDM) concepts and operating models along with practical expertise in MDM programs (domain strategy, stewardship, adoption, and measurable quality improvements).
• Strong fluency in modern data/BI concepts that drive trust and scalability (semantic/metrics layers, dimensional thinking, governance).
• Proven ability to lead large, cross-functional initiatives in global, matrixed environments.
• Strong prioritization and stakeholder management—balances “run” reporting needs with “change” capability building.
• Executive presence; able to influence senior leaders and drive adoption of standards and ways of working.

Nice To Haves

• Commercial & specialty insurance experience strongly preferred.

Responsibilities

• Drives adoption of MDM and influences organization to maximize utilization while supporting conformance to enterprise MDM standards for onboarding of new applications
• Sets direction for Master Data Management (MDM) across build/deploy and adoption to improve consistency across customer/broker/policy/claim and related entities
• Serves as a change agent to promote benefits of implementing and adopting MDM
• Owns the Business Insights roadmap aligned to enterprise outcomes while maintaining enterprise reporting standards and frameworks
• Leads delivery and continuous improvement of: BI Reporting (cross-GRS): governed dashboards and self-service reporting with consistent metrics
• MI Reporting (cross-GRS): recurring executive/management packs and performance routines
• Insights Generation (cross-GRS): diagnostic deep-dives, performance driver analysis, and decision support
• Ensures reporting is accurate, explainable, and trusted through strong controls, reconciliation, and lineage to governed definitions
• Leads efforts to rationalize and optimize existing reporting footprint, while championing efforts to infuse innovation (e.g., GenBI) into reporting capabilities
• Partner with application teams to execute MDM roadmap: domain prioritization, release sequencing, adoption plans, and measurement of data quality and business impact
• Builds and leads a team spanning BI product leadership, reporting engineering, insight analytics, visualization/storytelling, and enablement
• Establishes scalable ways of working (playbooks, reusable assets, training etc.) to raise insight adoption and data literacy

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
• Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://LMI.co/Benefits
• Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director