Sr. Director Technical Program Management
About The Position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Senior Director, Portfolio & Technical Program Management (People Leader) Organization: Salesforce on Salesforce Technology Location: Indianapolis The Role The Senior Director of Portfolio & Technical Program Management (TPM) will lead enterprise-scale portfolio governance and execution across multiple product & engineering pillars in Digital Enterprise Technology's (DET) Salesforce on Salesforce (SFonSF) organization. This leader will drive strategic alignment, execution rigor, and operational excellence across complex, multi-cloud programs—particularly across platform, AI, Agents, and enterprise transformation initiatives. You will oversee a high-performing organization of Portfolio Leaders and Technical Program Managers responsible for delivering large, cross-functional initiatives spanning products such as Sales Cloud, Service Cloud, Data Cloud, and AI/Agent-driven capabilities. This role requires deep expertise in scaling SaaS platforms, leading through influence, and building world-class program management disciplines in a fast-paced, innovation-driven environment.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)
- 12+ years of relevant experience in roles leading leaders of leaders
- Proven track record delivering complex, multi-product, enterprise-scale programs
- Proven ability managing large technology portfolios with complex operational aspects
- Experience engaging SVP-level stakeholders as a trusted advisor
- Strong financial and operational literacy with experience connecting technology delivery output to business outcomes and market impact
- Experience leading annual planning, capacity modeling, and investment prioritization at scale
- Cross-functional expertise; ability to navigate complex structures beyond your team, understanding how Technology, Product, Sales, Finance, Legal, and Revenue operate
Responsibilities
- Portfolio Strategy & Governance Define and operationalize portfolio management frameworks that align investments to Salesforce's highest value strategic priorities
- Partner with Product, Engineering, and Executive leadership to prioritize initiatives, manage capacity, and optimize ROI
- Establish portfolio health metrics, OKRs, risk frameworks, and executive reporting mechanisms
- Lead quarterly and annual planning cycles across multiple product portfolios
- Technical Program Leadership Drive execution of large-scale, cross-cloud technical programs including AI platform capabilities, infrastructure modernization, and platform scalability initiatives
- Ensure technical alignment across architecture, security, reliability, compliance, and data governance
- Proactively identify dependencies, risks, and systemic execution bottlenecks across global teams
- Team Leadership & Culture Build, mentor, and scale a best-in-class Portfolio & TPM organization, including multiple direct reports of both people leader Portfolio Managers, TPMs and IC TPMs
- Multiply talent: Actively mentor and develop leaders beyond your immediate organization
- Create clear career paths, conduct regular coaching, and manage performance aligned to Salesforce's high standards of performance and delivery
- Foster a culture of accountability, transparency, collaboration, and operational excellence
- Executive Partnership Serve as a trusted advisor to VPs, SVPs, and EVP stakeholders internal to SFonSF Technology and across our business teams of stakeholders
- Drive data-driven executive decision-making through clear dashboards and portfolio analytics
- Lead executive-level reviews, including program core team cadences and executive steering committees
- Operational Excellence Champion standardized program management and work management tooling, governance, and best practices across global teams
- Champion scalable Agile, SAFe, and hybrid delivery models appropriate for enterprise SaaS delivery
- Improve predictability, time-to-deliver, and cross-functional outcomes
Benefits
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Director
