Sr Director, Strategic Accounts (New York)

Evolent•New York, NY

10d

About The Position

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Senior Director to join our Strategic Accounts Team. Collaboration Opportunities: The Senior Director, Strategic Accounts will embody deep relationships, serve as a trusted advisor, and have a strong entrepreneurial spirit to help build our Strategic Account function and contribute to Evolent’s strategy and success through the voice of our customers. What You Will Be Doing: Positions the assigned book of business strategically to achieve objectives, including relationship, growth, retention and customer goals

Requirements

College degree or equivalent work experience (Required)
7 or more years in strategic relationship management roles (consulting, enterprise sales, account management, etc.) (Required)
5+ years of successful people management (Required)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level. (Required)
Strategic commercial / business development acumen to identify and close growth opportunities. (Required)
Ability to manage a moderate travel schedule, approximately 25% travel. (Required)
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Nice To Haves

7+ years broad-based Health Plan experience (Preferred)
Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity. (Preferred)
Strong command of the financial elements of value-based care businesses and an ability to package this analysis into a compelling value proposition for specific growth opportunities and the partnership overall. (Preferred)

Responsibilities

Develops strategic account management objectives, and initiatives for your specific book of business
Cultivates productive, trusted relationships with key executives – including C-level and both internal and external stakeholders
Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of relationships.
Serving as a strategic advisor and consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent
Develops the strategy and execution of the commercial process for contract renewals, renegotiations, and expansions.
Seeking and identifying products and service requirements based on a thorough understanding of each client’s strategic goals and the strategic business direction
Interacts with internal and external executives, including C-level, to advance the commercial process and achieve key go-to-market milestones within a specific book of business
Develops best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders
Partners with Evolent Market Operations team central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization
Runs regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings
Manages risks and developing opportunities associated with current clients
Proactively assesses, validates, and prioritizes client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy
With Operations and Network leadership, monitors issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to Evolent to address root causes of satisfaction issues
Advocates for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization
Aggressively manages all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment
Demonstrates depth of knowledge of ALL company products
Achieves Same Store Growth targets (upsell and cross sell opportunities)
Renewals and renegotiations
RFP/RFI support
Manages direct reports