Sr. Director, Solutions Engineering - Indirect Channel

Comcast

1d•Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Senior Director of Solutions Engineering will lead a high-performing team of solution engineers responsible for driving technical strategy, solution design, and pre-sales support across enterprise accounts within the indirect sales channel. This role requires a visionary leader with deep technical expertise, strong business acumen, and proven experience in building scalable teams that deliver exceptional customer outcomes. This role will be virtually based in the U.S. with 25% anticipated annual travel.

Requirements

10+ years of experience leading high-performing solutions engineering teams at high-growth technology companies.
Strong familiarity with complex telecom solutions (SDWAN, cybersecurity) and platforms (Meraki, Cisco, Fortinet, Palo Alto, etc.)
Expertise in enterprise sales cycles and complex solution selling with proven success securing large scale enterprise deals.
Ability to thrive in a fast-paced, dynamic environment.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Responsibilities

Leadership & Strategy Define and execute the global solutions engineering strategy aligned with company objectives.
Build, mentor, and scale a world-class team of leaders and solution engineers across regions.
Foster a culture of innovation, collaboration, and continuous improvement.
Customer Engagement Serve as a trusted advisor to strategic customers, providing technical guidance and solution architecture.
Partner with sales leadership to develop account strategies and ensure technical alignment with customer needs.
Represent the company at industry events, conferences, and executive briefings.
Technical Excellence Oversee development of solution frameworks, best practices, and technical enablement programs.
Ensure the team stays ahead of industry trends, emerging technologies, and competitive landscape.
Drive technical proof-of-concepts (POCs), demos, and solution validation for complex deals.
Cross-Functional Collaboration Work closely with Product Management and Engineering to influence roadmap based on customer feedback.
Collaborate with Marketing to develop technical content, webinars, and thought leadership materials.
Partner with Customer Success to ensure smooth handoff and long-term adoption.
Operational Management Establish KPIs and metrics to measure team performance and impact on revenue.
Manage budget, resource allocation, and operational efficiency for the Solutions Engineering organization.