Sr. Director, Solution Consulting - CRM

ServiceNow • Chicago, IL

26d

About The Position

We're looking for a hands-on, strategic leader to lead our CRM & Industry Solution Consulting team - a growing center of excellence that will power ServiceNow's next wave of growth. This role will lead a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow's AI-powered customer and industry solutions. As the Senior Director, you'll balance leadership and frontline impact - developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow's platform.

Requirements

• Proven leadership experience managing Solution Consulting/Presales teams in enterprise software or SaaS.
• Strong understanding of AI, CRM, Customer Service - ideally across Financial Services or Telecommunications.
• Demonstrated ability to influence in a matrix environment, working across Sales, Product, and Delivery functions.
• Comfort operating at both strategic and hands-on levels - from executive conversations to solution deep dives.
• Track record of building high-performing, collaborative teams that deliver measurable customer and business outcomes.
• Exceptional storytelling, communication, and relationship-building skills.
• A genuine passion for helping customers transform their business through innovation and AI-driven automation.

Responsibilities

• Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows.
• Coach and develop talent - building Solution Consultant's into trusted advisors and future leaders.
• Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
• Engage directly with customers - meeting CXOs, presenting ServiceNow's value, and shaping transformational programs in-market.
• Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements.
• Champion collaboration across functions - working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.
• Evangelize the ServiceNow story externally and internally - representing our technology, culture, and customer impact with authenticity and authority

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees