Sr. Director, SAP Cloud Delivery

Resolve Tech Solutions•Addison, TX

10d

About The Position

The SAP Cloud Application Services (CAS) Delivery Lead is responsible for overseeing and driving the successful delivery of managed SAP application and cloud operations across multiple clients. This senior leadership role combines deep SAP domain expertise with strong delivery management, operational excellence, and customer engagement to ensure consistent, high-quality service aligned with business outcomes. The Delivery Lead will manage large global teams, spearhead service transformation initiatives, and collaborate closely with solution architects, client partners, and practice heads to expand the CAS portfolio.

Requirements

12–20 years of experience in SAP managed services, including at least 5 years in a leadership role managing multi-client or global operations.
Proven experience leading SAP AMS / Cloud Application Services engagements across ECC, S/4HANA, or hybrid SAP environments.
Strong understanding of SAP BASIS, integration (BTP, CPI), monitoring, and ServiceNow ITSM/ITOM processes.
Experience with ITIL, DevOps, and AIOps-driven service delivery models.
Excellent executive-level communication, client-facing, and stakeholder management skills.
Financial acumen in managing account P&L, budgeting, and cost optimization initiatives.
Demonstrated leadership and team development skills with a focus on operational rigor and customer success.

Nice To Haves

Experience working with hyperscalers (AWS, Azure, GCP) for SAP cloud hosting or RISE with SAP models.
Familiarity with ServiceNow, Dynatrace, or AI-driven monitoring tools.
Background in managing global delivery models (onshore/offshore).
Professional certifications such as SAP Activate, ITIL Expert, or PMP.

Responsibilities

Service Delivery Leadership Lead end-to-end delivery of SAP Cloud Application Services, including AMS, BASIS operations, functional enhancements, and integration support across S/4HANA, ECC, and BTP environments.
Ensure all engagements meet contractual SLA/KPI targets for availability, incident response, change management, and performance.
Establish governance models and cadence for operational reviews, escalations, and continuous service improvement.
Drive automation and AIOps adoption across monitoring, incident triage, and change control workflows.
Client Engagement & Relationship Management Serve as the primary delivery interface for strategic clients, ensuring satisfaction and alignment with business objectives.
Build strong relationships with CXO and IT leadership stakeholders, proactively identifying opportunities to expand service footprint.
Partner with Client Partners and Sales teams to support renewals, upsells, and new service offerings.
Operational Excellence & Transformation Develop and execute a roadmap to evolve legacy AMS into Next-Gen CAS, leveraging AI/ML, observability, and predictive operations.
Drive operational maturity through service reliability, incident prevention, root cause elimination, and continuous improvement.
Collaborate with innovation teams (e.g., AIOps, Cloud FinOps, ServiceNow automation) to implement reusable automation accelerators.
People & Delivery Management Lead global teams of SAP functional and technical consultants, BASIS engineers, and Service Delivery Managers.
Foster a culture of accountability, transparency, and continuous learning.
Implement workforce planning, performance management, and career development programs aligned with organizational goals.
Financial & Contract Governance Own P&L responsibility for assigned accounts; manage budgets, forecasts, and margin optimization.
Ensure contractual compliance and proactive risk management across all delivery engagements.
Drive efficiency through resource optimization, automation, and shared delivery models.