Sr. Director, Revenue Operations, CRM & Enablement
About The Position
QXO is seeking a Senior Director–level leader to own and lead an enterprise-wide Salesforce transformation, elevating Salesforce from a transactional CRM into a strategic commercial product that enables scalable growth, disciplined execution, and high-compliance selling motions across the organization. This role serves as the business owner of the commercial Revenue Operations technology roadmap, with Salesforce at its core. The Sr. Director is accountable for translating commercial strategy and operating needs into scalable, durable capabilities that drive adoption, consistency, and measurable business value. This is not a system administration or configuration role. It is a transformation leadership position responsible for end-to-end business roadmap ownership, prioritization, intake governance, and value realization across Sales, Commercial Operations, and adjacent functions, in close partnership with Technology and Engineering teams.
Requirements
- 8+ years of experience in Salesforce, CRM transformation, revenue operations, or commercial systems roles with progressively increasing business ownership and scope
- 3–5 years of experience leading Salesforce initiatives beyond administration or configuration, including business roadmap ownership, prioritization, and cross-functional delivery
- Proven experience delivering Salesforce transformations that drove measurable improvements in seller productivity, data quality, adoption, or commercial execution
- Strong understanding of revenue operations, sales processes, and go-to-market technology ecosystems
- Experience operating in fast-paced, evolving, and acquisition-driven environments
- Demonstrated ability to influence senior stakeholders and drive alignment across Sales, Marketing, Operations, Finance, and Technology
- Experience establishing governance models, intake frameworks, or Centers of Excellence in complex environments
- Comfort operating in ambiguity while creating clarity, prioritization, and execution momentum
- Strong communication skills with the ability to translate business strategy into clear system requirements, priorities, and outcomes
- Collaborative, pragmatic leadership style with a strong change-management mindset and execution discipline
- Salesforce ecosystem experience required
Nice To Haves
- certifications preferred but not required
Responsibilities
- Lead Enterprise Salesforce Transformation
- Own the Salesforce and commercial systems business roadmap
- Translate commercial strategy, selling motions, and revenue priorities into scalable Salesforce capabilities
- Serve as the business owner of CRM standards
- Establish and operate a Salesforce Center of Excellence (CoE)
- Design and manage a structured intake and prioritization framework
- Drive disciplined delivery and release planning with Technology teams
- Define and socialize business standards for configuration usage, documentation, testing, and change readiness
- Partner cross-functionally with Sales, Marketing, Operations, Finance, Technology, and Revenue Operations
- Lead change management, communication, and enablement efforts
- Monitor adoption, data quality, and commercial performance metrics
- Lead Salesforce business integration for acquisitions
- Standardize commercial processes and rationalize tools across the go-to-market ecosystem
- Ensure Salesforce and adjacent RevOps tools support scalable growth, new selling motions, and increasing commercial complexity
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
