Sr Director, Retention Programs, Operations and Strategic Projects

Gartner • Stamford, CT

1d • Hybrid

About The Position

About the role: The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy. What you will do: Lead cross-functionally to improve retention and growth within Gartner’s largest, most strategic accounts Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex account scenarios Lead strategic projects and initiatives, with insights to the Operating Committee Influence senior leaders within Gartner, with regular interactions across Sales, Service, Conferences, Product and other business units Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients

Requirements

• Bachelors required, MBA or master’s degree preferred.
• 10+ years relevant business experience including successfully leading strategic transformation initiatives, plus:
• 4+Business Transformation experience working with senior executives
• Previous leadership experience.
• Strong connector of people, concepts, and applications.
• Must be high energy and highly motivated individual; goal and results oriented, demonstrates a bias for action and disciplined execution.
• Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment.
• Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.
• Able to translate complex concepts simply and distil key “so what’s” for an array of stakeholders.
• Ability to toggle between strategic considerations and tactical implications, helping to deliver the approach and execute to create specific deliverables.
• Strong and effective communication skills; ability to present to senior leaders, as well as peers in a clear manner, fostering dialogue and helping to drive decisions.

Nice To Haves

• MBA or master’s degree

Responsibilities

• Lead cross-functionally to improve retention and growth within Gartner’s largest, most strategic accounts
• Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex account scenarios
• Lead strategic projects and initiatives, with insights to the Operating Committee
• Influence senior leaders within Gartner, with regular interactions across Sales, Service, Conferences, Product and other business units
• Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• generous PTO
• a 401k match up to $7,200 per year
• the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Director