Sr. Director, Pricing

PetSmart • Phoenix, AZ

59d • Hybrid

About The Position

The Senior Director of Pricing will lead PetSmart's enterprise-wide pricing strategy across all channels and markets - U.S., Canada, and Puerto Rico. This leader will ensure our pricing architecture reflects our Passion for Pets, our commitment to putting the Customer First, and our drive for Excellence in All We Do. Working collaboratively across merchandising, finance, marketing, IT, and operations, this role is responsible for creating pricing strategies that balance customer value, competitiveness, and profitability. The ideal candidate is a strategic, data-driven, and collaborative leader who thrives on building partnerships, leading with integrity, and empowering teams to succeed.

Requirements

• 10+ years of progressive experience in pricing, analytics, merchandising, or financial strategy, ideally within retail or consumer goods.
• Proven success collaborating across functions and leadership levels to align strategy and deliver measurable results.
• Experience partnering with IT and external vendors to develop and enhance technology solutions and pricing systems.
• Deep analytical expertise with demonstrated success using data to influence strategy and outcomes.
• Advanced proficiency in Excel, PowerPoint, and tools like Tableau, Power BI, or Alteryx.
• Knowledge of SQL, data architecture, and pricing platforms (e.g., JDA, Relex, SAP).
• Exceptional communication and storytelling skills, able to inspire confidence and clarity across diverse audiences.
• Bachelor's degree in Business, Finance, Economics, or related field required; MBA preferred.

Nice To Haves

• Background in merchandise planning, financial planning, or category management.
• Experience in omnichannel retail pricing and promotional strategy.
• Leadership in pricing transformation or data modernization initiatives.

Responsibilities

• Develop and execute PetSmart's comprehensive pricing strategy across the entire pricing lifecycle from regular, promotional, and clearance, ensuring alignment with our business goals.
• Partner closely with merchandising, finance, store operations, , and marketing to ensure pricing reflects customer needs and delivers value, demonstrating our Customer First mindset.
• Serve as a Servant Leader by fostering a culture of collaboration, belonging, and development and inspire a high functioning team to achieve challenging goals
• Build and sustain collaborative partnerships across departments and leadership levels, ensuring projects stay on track, insights are shared, and decisions are aligned.
• Represent the Pricing function in cross-enterprise initiatives impacting pricing, promotions, and profitability, acting as a trusted partner and advocate for Team PetSmart.
• Leverage advanced analytics to understand pricing and promotional performance, identify trends, and develop actionable insights.
• Synthesize complex data into compelling, fact-based stories that influence senior leaders and drive business decisions.
• Ensure pricing and promotional decisions support customer value, aligning with our Do What's Right principle through integrity and data-backed recommendations.
• Partner with IT and external vendors to build, enhance, and optimize pricing and data management systems.
• Lead with Excellence in All We Do by identifying opportunities to automate, streamline, and modernize pricing tools and workflows.
• Collaborate across technical and business teams to ensure new technologies support scalability, accuracy, and improved decision-making.
• Own the end-to-end pricing and markdown execution process, ensuring efficiency, compliance, and clear accountability.
• Codify pricing guardrails and governance frameworks that uphold PetSmart's commitment to Responsible Leadership and operational integrity.
• Partner with stores and digital teams to ensure consistent, timely, and accurate pricing execution.
• Develop and maintain pricing dashboards and key performance indicators (KPIs) that measure financial impact, customer value, and operational efficiency.
• Clearly communicate insights and recommendations to executive leadership using compelling data storytelling and a collaborative approach.
• Lead the development and governance of pricing and promotions master data architecture.
• Ensure data accuracy and accessibility, supporting our goal of Excellence in All We Do through robust processes and effective data stewardship.
• Attract, develop, and mentor top pricing talent while fostering a culture of belonging, collaboration, and continuous learning that embodies Team PetSmart.
• Empower associates to take ownership, grow their expertise, and contribute to PetSmart's mission of bringing joy to pets and pet parents.
• Champion curiosity, innovation, and a growth mindset throughout the team to achieve sustainable business results.

Benefits

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers
• "Sit & Stay" Café serving fresh breakfast and lunch options
• On-site coffee bar
• "Lil' Paws" learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees