Sr. Director, Practice Operations

Privia Health•Dallas, TX

1d•$120,000 - $140,000

About The Position

Travel: 50% in our Northern Texas Market The Sr. Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams. Manage the Operations Consulting Team that handles, Implementation, Training & Performance Management Serve as the senior escalation point for the market-based team, physician practices, and support services Manage the Performance, Implementation and Training Teams Manage the end-to-end relationship of a client in Privia, from implementation to performance management Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia Oversee the project management, training, and support activities of the go-live of physician practices Serve as the senior escalation point for the market-based team, physician practices, and support services Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio. Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience Identify areas of opportunity improvements through reviewing financial & clinical metrics Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied Provide regular status updates to Privia leadership via regular operating meetings and one-off communications Strategic thinker who assesses situations carefully and delivers scalable recommendations and results Provide coaching to junior team members through regular feedback loops and 1:1s Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform) Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision Engage in and/or lead strategic projects that span other functions and markets This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence Other duties as assigned

Requirements

Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
Previous healthcare experience required; working with physicians and medical group staff preferred
Managed multiple projects while providing exceptional client service
Technical project management in a healthcare setting is preferred
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Tech Savvy
Experience managing and leading team members
Must provide reliable transportation
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations

Responsibilities

Managing the region's clinically integrated multi-specialty practices in order to drive performance results
Overseeing the Performance Management, Implementation, and Training teams
Managing the Operations Consulting Team that handles, Implementation, Training & Performance Management
Serving as the senior escalation point for the market-based team, physician practices, and support services
Managing the Performance, Implementation and Training Teams
Managing the end-to-end relationship of a client in Privia, from implementation to performance management
Overseeing the management of the care centers and physicians within the medical group after a care center is live with Privia
Overseeing the project management, training, and support activities of the go-live of physician practices
Collaborating with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
Collaborating with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
Hosting regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
Tracking and managing metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Identifying areas of opportunity improvements through reviewing financial & clinical metrics
Providing top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Providing regular status updates to Privia leadership via regular operating meetings and one-off communications
Providing coaching to junior team members through regular feedback loops and 1:1s
Being a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Evaluating processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
Engaging in and/or lead strategic projects that span other functions and markets
Helping with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
Other duties as assigned