Sr Director, Practice Lead - AAA Staff Aug
About The Position
Sureify’s mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureify’s products empower life insurance carriers, agents, employees, and customers to have the digital experiences employees and consumers have come to expect in the rapidly advancing tech climate. Position Summary: We are seeking a dynamic and experienced Senior Director, Client Delivery to lead client relationships and ensure seamless solution delivery execution. This individual will be responsible for overseeing and driving operational excellence in solution delivery. As a senior leader, you will collaborate closely with cross-functional and globally distributed teams to enhance client satisfaction, retention, and growth.
Requirements
- 8+ years of leadership experience in client services, account management, or solution delivery within the enterprise SaaS, InsurTech, or financial services industries.
- Proven track record of managing large-scale client engagements and delivering complex technology solutions.
- Strong ability to build a strategic partnership with clients.
- Experience leading cross-functional teams and collaborating with technical and non-technical stakeholders.
- Excellent problem-solving, negotiation, and decision-making skills.
- Strong communication and presentation skills, with the ability to convey technical solutions to business audiences.
- Bachelor’s degree in Business, Technology, or a related field
- Ability to travel to clients 20% of the time
Nice To Haves
- MBA or equivalent experience preferred.
Responsibilities
- Team Leadership: Lead and mentor a high-performing client services team, fostering a culture of accountability and client success.
- Drive Solution Delivery: Oversee the implementation and execution of Sureify’s solutions, ensuring on-time delivery and high-quality outcomes.
- Operational Excellence: Establish best practices for client service delivery, streamlining processes and optimizing resources.
- Own Client Relationships: Serve as the primary liaison for clients, building strong partnerships and ensuring Sureify’s solutions align with clients’ strategic goals.
- Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Customer Support teams to align client needs with Sureify’s capabilities and roadmap.
- Communication: Regularly update internal and external stakeholders on project status, risks, and strategic initiatives.
Benefits
- Be part of a fast-growing InsurTech company driving digital transformation in the life insurance industry.
- Work with a collaborative and passionate team committed to client success and innovation.
- Competitive compensation package, including benefits and remote work flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Director
