Sr Director Operations

JLL • Atlanta, GA

93d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This Sr Director of Operations position focuses on delivering exceptional client service while overseeing comprehensive facility operations at a large-scale airport facility. In consultation and collaboration with senior leadership, you'll oversee the operation, staffing, performance and development of the on-site facility management team. As a Leader within the region, this position leads and drives the annual strategy, planning, budgeting and reporting. You'll serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence. The role encompasses managing environmental and safety programs, developing budgets, and leading both internal teams and external suppliers to achieve key performance indicators and service level agreements. What your day to day will look likeL: Your primary focus (40-60% of time) will be relationship management and operations, where you'll maintain client satisfaction through responsive leadership and creative problem-solving. You'll conduct quality assurance audits, foster a safety-first culture, and coordinate with vendors and suppliers on performance goals and contract negotiations. Additionally, you'll spend time (20-40%) on people management, providing clear expectations and performance feedback while mentoring team members. You'll also lead strategic planning initiatives and collaborate with senior leadership on regional operations. Smaller portions of your day will involve executive reporting duties, budget variance analysis, and capital/expense budget oversight.

Requirements

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum 7 years of facility management experience including knowledge of building systems, mechanical/electrical systems, architectural maintenance, and instrumentation/automation
• Proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, etc.)
• Strong organizational and management skills with ability to multitask and work both independently and in teams
• Excellent interpersonal, supervisory, and customer service skills in a dynamic work environment
• Outstanding business writing and verbal communication abilities with strong analytical skills
• Detail-oriented approach with proven success working with subcontractors/vendors on mutual safety objectives

Nice To Haves

• MBA degree.
• 7+ years of relevant facility management experience.

Responsibilities

• Oversee comprehensive facility operations at a large-scale airport facility.
• Oversee the operation, staffing, performance and development of the on-site facility management team.
• Lead and drive the annual strategy, planning, budgeting and reporting.
• Serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence.
• Manage environmental and safety programs.
• Develop budgets.
• Lead both internal teams and external suppliers to achieve key performance indicators and service level agreements.
• Maintain client satisfaction through responsive leadership and creative problem-solving.
• Conduct quality assurance audits.
• Foster a safety-first culture.
• Coordinate with vendors and suppliers on performance goals and contract negotiations.
• Provide clear expectations and performance feedback while mentoring team members.
• Lead strategic planning initiatives and collaborate with senior leadership on regional operations.
• Executive reporting duties, budget variance analysis, and capital/expense budget oversight.

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level