Sr. Director of Client Experience, Employee Benefits - IAS, West

The Baldwin Group • Seattle, WA

3d • $220,000

About The Position

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Sr. Director of Client Experience ensures the holistic coordination and delivery of peace of mind to our clients, prospective clients, and advisors through superior responsiveness, communication, and execution of all client deliverables. Leads a cross-functional, multi-geographic team of marketing/broking, directors of risk management, account managers, analysts, and risk mitigation colleagues. As a senior leader they will develop, innovate, and execute future-focused strategies to drive double-digit organic growth and vanguard client experience.

Requirements

• Understand clients and how to add value and differentiate the firm from our competitors.
• Superior leadership, collaboration, and communication skills.
• Ability to multitask and prioritize in high-growth, rapidly changing environments.
• Ability to quickly learn and use job specific programs
• Ability to communicate efficiently and effectively
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Advanced financial acumen
• Ability to learn any other appropriate program or software system used by the firm as necessary
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture
• Undergraduate/Bachelor's Degree required
• 15 years’ experience required
• Obtain and maintain insurance license, as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).

Nice To Haves

• 15+ years’ experience preferred
• Technical credentialing preferred

Responsibilities

• Lead client experience, and marketing/broking leaders, including hiring, developing, coaching, and mentoring. (40%)
• Ensure superior execution across the platform by removing barriers, connecting resources, and aligning client experience colleagues to deliver peace of mind to all clients. (40%)
• Innovate and evolve colleague and client experience with an eye to the future to ensure superior colleague and client retention in a high-paced growth environment (20%)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees