Director of Employee Experience
About The Position
The Director of Employee Experience is a leadership role responsible for strengthening and sustaining a healthy, values-aligned workplace culture while ensuring strong, compliant, and responsive human resources operations. This role exists at a critical moment of organizational growth and change and is central to improving employee trust, morale, engagement, and retention across the agency. Reporting to the Executive Director and serving as a member of the Leadership Team, this position leads agency-wide efforts related to employee experience, labor and employee relations, talent strategy, and HR operations. The Director balances hands-on HR leadership with strategic culture change, supporting staff and leaders through a period of transition that includes a union election and, if applicable, collective bargaining.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree preferred
- Minimum of 6-8 years of progressive HR leadership experience
- Experience in nonprofit, human services, or similarly complex environments preferred
- Demonstrated experience in employee relations, labor relations, unionized environments, or collective bargaining strongly preferred
- Proven success leading culture change, building trust, and improving engagement in organizations experiencing transition
- Supervisory and leadership experience required
Nice To Haves
- SHRM-CP or SHRM-SCP certification preferred or willingness to obtain
Responsibilities
- Design and oversee employee engagement efforts, including surveys, listening sessions, stay interviews, and feedback mechanisms; translate findings into actionable improvement plans
- Develop and strengthen recognition, communication, and feedback systems that promote transparency, connection, and belonging
- Serve as a visible, approachable, and credible resource for staff across roles and programs
- Serve as agency lead for employee relations and labor relations, including union communications, collective bargaining preparation and participation with bargaining team, and contract administration, as applicable
- Support leaders and supervisors in understanding and applying labor agreements, management rights, and employee relations best practices
- Lead or support grievance processes, investigations, and conflict resolution efforts with consistency, fairness, and dignity
- Lead and/or directly perform day-to-day HR operations, ensuring accuracy, compliance, and a positive employee experience
- Oversee recruitment, hiring, onboarding, and orientation processes in partnership with leadership
- Administer compensation, benefits, wage and salary programs, and HRIS systems; analyze data and recommend improvements
- Ensure compliance with federal, state, and local employment laws, nonprofit regulations, licensing requirements, and funding standards
- Develop, revise, and implement personnel policies and procedures aligned with best practices and organizational values
- Serve as a member of the Leadership Team and contribute to agency-wide strategic planning
- Partner with leadership to develop succession planning, workforce planning, and long-term talent strategies
- Represent Ozone House to regulatory bodies, funders, and community partners as needed
Benefits
- Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage; retirement savings plan; basic life insurance, short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.
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What This Job Offers
Job Type
Full-time
Career Level
Director
