Sr. Director, IT Infrastructure Network Services

Camping World•Chicago, IL

13d

About The Position

Sr. Director – Network Services Job Summary As a senior-level IT professional you will be responsible for managing and overseeing Camping World’s network and network teams. As a senior leader you will be responsible for all network architecture, implementations, and operational support. Managing people, budget, and projects as well as owning the overall responsibility for those areas. The Senior Director of Network Services is a strategic and technical leader responsible for the design, implementation, and operational excellence of the company's global network infrastructure. This role requires a blend of deep technical expertise, exceptional leadership skills, and business acumen to align technology solutions with the company's strategic goals. The successful candidate will lead a team of directors, engineers and administrators, manage vendor relationships, and oversee all aspects of our critical communication services to ensure high availability, security, and performance. Previous hands-on network technical experience is a must for this role as well as previous network architecture solutions designs.

Requirements

Master's/bachelor’s degree in information & computer science
10+ years of progressive experience in network infrastructure, with at least 5 years in a senior leadership or director-level role
8+ years of technical hands-on network engineering support.
3+ years of network architecture solutions design
Proven track record of managing and scaling network infrastructure, including SD-WAN, routing, switching, and security
Strong understanding of networking and operational support.
Strong understanding of Cisco networking, Juniper Networking, VeloCloud SD-WAN and Fortinet SD-WAN
Strong understanding of Palo Alto and firewall technologies
Understanding of how network solutions impact business goals, and the ability to balance technical feasibility with business realities
Excellent verbal and written communication skills to effectively bridge the gap between technical and business teams
Proven experience leading technical teams and guiding technical projects from concept to completion
Strong decision making and operational skill.
Proven track record of network architecture designs
Have excellent problem-solving skills utilizing both internal and external resources to get the job done. Work through issues and challenges.
Have excellent technical leadership
Deep knowledge of networking
Experience with public cloud platforms such as AWS, Azure and GCP in terms of networking
Excellent verbal and written communication skills to effectively bridge the gap between technical and business teams
Network and Firewall Vendor management
People management
Strong understanding of network protocols (BGP, OSPF, EIGRP), security concepts, and cloud networking (AWS, Azure, GCP)
Experience with budgeting, forecasting, and managing large-scale technology projects
Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate at all levels of the organization
Relevant industry certifications (e.g., CCIE, CCNP, JNCIP, JNCIE) are highly desirable

Responsibilities

Develop and execute a multi-year technology roadmap for network services, ensuring it aligns with the company's growth, digital transformation, and business objectives.
Provide strategic guidance and technical direction on emerging technologies (e.g., SD-WAN, SASE, 5G, AI-driven networking) and make recommendations for their adoption.
Lead the planning, budgeting, and forecasting for all related capital and operational expenditures.
Establish and maintain strong relationships with key business stakeholders to understand their needs and provide consultative solutions.
Oversee the design, deployment, and management of the company's network infrastructure, including LAN, WAN, WLAN, Cloud and data center connectivity.
Ensure the network is highly available, scalable, and secure, meeting performance and reliability SLAs.
Manage relationships with ISPs and network service providers to optimize connectivity and costs.
Direct the implementation of advanced network security measures (e.g., firewalls, intrusion detection/prevention systems, Zero Trust Network Access)
Lead the strategy and operations for all network services
Ensure quality, reliability, and security of all network communications
Lead the design, implementation, and optimization of the company's network platforms
Collaborate with customer service, sales, and operations teams to understand business requirements and deliver solutions that enhance customer experience and agent efficiency
Drive the adoption of new technologies such as chatbots, AI-powered routing, and self-service options.
Lead, mentor, and develop a high-performing team of network engineers and administrators
Foster a culture of technical excellence, continuous improvement, and professional growth
Manage team performance, employee goals, set clear objectives, and conduct regular performance reviews
Oversee resource allocation and project management for all team initiatives
Establish and enforce operational standards, policies, and procedures for all owned services
Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality
Manage vendor relationships, contracts, and service agreements, ensuring favorable terms and service delivery
Oversee problem and incident management processes, serving as the escalation point for major service disruptions.