IT Director, CoE Infrastructure Services Americas

Amcor

13d•Onsite

About The Position

The IT Director Regional Infrastructure Center of Excellence (CoE) provides strategic leadership for the delivery and continuous improvement of regional infrastructure services and capabilities such as Network, Data Center Hosting, Directory Services, and site infrastructure. This role is accountable for ensuring world-class IT service experience for all business units, operational excellence and service reliability across regional IT infrastructure, with a focus on supporting business growth, transformation, and harmonization initiatives. The Director will lead the Regional Infrastructure CoE team, championing standardization, local delivery excellence, and integration with global IT strategies.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related discipline required
10+ years of experience in IT operations, service management, or infrastructure leadership, with 5+ years in a senior management role.
Demonstrated experience in regional or global infrastructure operations, IT service delivery, and process standardization.
Strong knowledge of infrastructure domains: networking (LAN, WAN, Wifi, VPN), datacenter services, backup & storage, patching, and server management.
Strong analytical and strategic planning skills with a focus on data-driven decision making.
Proven track record to successfully build, lead, and inspire high-performing, geographically dispersed teams.
Experience managing budgets, vendor relationships, and complex project portfolios.
Exceptional communication, negotiation, and stakeholder management skills.
Fluency in English required

Nice To Haves

Master’s/MBA is a plus.
ITIL Foundation certification and experience with ITIL-based processes are considered a plus.
additional regional languages a plus.

Responsibilities

Lead the Regional Infrastructure CoE, responsible for delivering and optimizing IT infrastructure services in the EMEA / AME region.
Drive the execution of regional delivery initiatives in alignment with global infrastructure strategy and local business requirements.
Oversee the implementation and operation of core infrastructure, including LAN, Wifi, VPN, (SD)WAN, local datacenter services, backup & storage, patching, and server management.
Develop and monitor service level agreements (SLAs), operational metrics, and KPIs to ensure performance targets are met.
Enable regional support for projects such as datacenter migrations, infrastructure cost tracking, network services, and regional-specific M&A integrations.
Champion continuous improvement and harmonization of infrastructure within the region, leveraging global standards while adapting to regional needs.
Partner with regional IT leaders, IT architects, and external vendors to deliver robust, scalable, and secure regional infrastructure solutions.
Foster adoption of new technologies, drive transformation initiatives, and cultivate a high-performing, collaborative team culture.
Manage regional budgets, resource allocations, and vendor relationships, ensuring value and cost-effectiveness.
Accountable for regional service SLAs, project delivery, and stakeholder engagement with regional business and IT leadership (e.g. BU VPs, executives).
Accountable for service delivery, maintenance and support of all infrastructure assets (across 100+ sites, 2000-3000+ servers hosted in Datacenters and at site level, 1000+ network devices, 10000-15000 user accounts in Active Directory)
Responsible for supporting Amcor operations across regional manufacturing plants and service offices (ca. 100+ sites)
Leads prioritization of IT Infrastructure initiatives in the region based on organization(s) needs/strategy, IT workload and budget.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)