Sr. Director Field Reimbursement

Mercalis

1d•Remote

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Senior Director, Field Reimbursement Management (FRM) Services is responsible for the strategic oversight, operational excellence, financial performance, and scalable growth of all FRM programs across the organization. The ideal candidate brings direct experience working within a pharmaceutical manufacturer, including participation in brand launches, cross-functional collaboration with Brand and Market Access teams, and partnership with field-based commercial teams. This experience ensures the ability to align FRM strategy with client objectives, launch readiness planning, and real-world commercial execution. This position is remote; however, periodic travel may be required to support client meetings, internal leadership meetings, and training events.

Requirements

Bachelor’s degree required; advanced degree preferred
10+ years of experience in pharmaceutical reimbursement, patient access, or FRM services
5+ years of progressive leadership experience managing multi-program teams
Demonstrated FRM Team management experience
Strong understanding of medical and pharmacy benefit dynamics
Experience managing both virtual and field-based teams
Proven experience operating across multiple CRM and software systems (internal and client-based environments)
Experience leading teams through system transitions and operational change
Ability to work during Eastern Standard Time Business Hours

Nice To Haves

Experience working within a pharmaceutical manufacturer organization
Direct participation in at least one brand launch (pre-launch through post-launch execution)
Experience collaborating with:
Brand Managers
Market Access teams
Field Sales Leadership
Medical Affairs

Responsibilities

Provide strategic leadership and oversight for all Field Reimbursement Management (FRM) programs across the organization
Oversee Directors and FRM Team Leads to ensure consistent execution and performance across programs
Ensure achievement of program KPIs, service level agreements (SLAs), and client performance expectations
Establish and maintain standardized operating procedures for reimbursement support services, including benefits verification, prior authorizations, appeals, buy-and-bill processes, and specialty pharmacy coordination
Partner with pharmaceutical manufacturer clients, including Brand Managers, Market Access teams, Sales Leadership, and Medical Affairs, to align FRM execution with brand strategy and commercial objectives
Provide leadership support during product launches, including launch planning, training alignment, and field coordination
Maintain full financial oversight of the FRM service line, including revenue forecasting, headcount planning, and margin performance
Partner with Talent Acquisition to define candidate profiles, support recruitment strategy, and ensure timely hiring of qualified FRM staff
Participate in interviews and hiring decisions for leadership roles
Oversee workforce planning, succession planning, and leadership development initiatives
Ensure operational continuity across multiple CRM and software systems, including internal platforms and client-based systems
Lead teams through system implementations, transitions, and workflow enhancements
Standardize documentation practices, reporting structures, and data governance processes across programs
Serve as executive sponsor for key client accounts and lead governance meetings and strategic business reviews
Ensure compliance with FDA, OIG, and client-specific regulatory requirements
Oversee quality assurance processes, audit readiness, and risk mitigation efforts
Identify opportunities for operational efficiencies, scalability, and service line innovation
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedure
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact