Sr. Director, Enterprise AI Strategy and Enablement

Macy's • Johns Creek, GA

3h

About The Position

The Senior Director, AI Strategy & Enablement defines Macy’s enterprise AI direction by centralizing prioritization and guiding the company toward the highest-value, insight-driven opportunities. This role drives alignment across business and technology leaders, advancing the right proof-of-concepts through clear evaluation criteria, strong governance, and disciplined enterprise decisioning. It elevates colleague capability by enabling enterprise AI tools, building workforce literacy, and shaping the standards that ensure responsible and confident adoption. The result is a coordinated, future-ready AI ecosystem that sharpens decision-making, strengthens operations, and enhances the customer experience.

Requirements

• Strategic Vision & Execution: Craft and drive enterprise AI strategy aligned with business goals.
• Technical Acumen: Expert in machine learning frameworks (TensorFlow, PyTorch, scikit-learn), generative AI, LLM integration, ML Engineering and ML Ops practices; advanced experience with cloud platforms (GCP), containerization, CI/CD.
• Innovation & Change Management: Lead transformation initiatives with agility and a future-focused mindset.
• Collaboration & Influence: Partner across functions and influences senior stakeholders to drive adoption.
• 12+ years of progressive experience within scaled Business Insights & Analytics organizations, including 5+ years leading and developing high-performing teams.
• Demonstrates a strong track record of influencing executive stakeholders and driving enterprise-scale AI solutions.
• Possesses deep expertise in AI/ML technologies and governance frameworks.
• Exhibits strong business acumen and the ability to translate data into strategic insights.
• A lifelong learner who fosters innovation and continuous improvement.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
• Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

Nice To Haves

• Retail industry experience strongly preferred.

Responsibilities

• Lead, mentor, coach managers and individual contributors report to this position and actively raise the talent bar across the Enterprise Data & Analytics Team.
• Inspire and influence senior leaders to embrace AI-driven transformation across the enterprise.
• Develop and communicate Macy’s AI strategy and roadmap aligned with business priorities to the AI council and across the organization.
• Build and lead a high-performing AI Center of Excellence with robust enterprise governance and best practices.
• Oversee the design, build, train, deploy and maintain of enterprise-wide generative AI solutions, including LLM integration, real-time inference, and scalable ML pipelines.
• Oversee the AI initiative portfolio to ensure delivery of scalable, impactful solutions.
• Partner with business and IT leaders to identify and prioritize high-value AI opportunities.
• Drive organizational readiness through enablement programs, training, and change management.
• Establish KPIs to measure AI impact on business outcomes, efficiency, and customer experience.
• Champion responsible AI practices and lead governance through the AI Council and Task Force.
• Manages team budgets and participates in financial reviews.

Benefits

• competitive pay and benefits
• comprehensive health and wellness coverage
• 401(k) match
• paid time off
• eight paid holidays
• continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees