Sr. Director, Digital Product Management

Zoro • Chicago, IL

5h • Hybrid

About The Position

We are seeking a Sr. Director of Digital Product Management to lead our Digital Experience product portfolio, driving measurable business outcomes through customer-centric innovation.
This leader will be accountable for:
Defining and executing product strategy aligned to company goals and OKRs
Prioritizing initiatives that deliver against key business KPIs (conversion, revenue, retention, customer satisfaction)
Building and scaling high-performing product teams
Driving operational excellence and standardization across the product organization
Drive adoption of experimentation and model-driven decisioning, using A/B testing and analytics to continuously improve performance of AI-enabled features
Leading transformational change in how we discover, build, and deliver digital experiences
You will operate as a strategic partner to executive leadership and a hands-on leader to your teams—ensuring we are solving the right problems for our customers while delivering meaningful business impact.

Requirements

• 15+ years of experience in product management, digital, or related fields
• 10+ years leading and scaling high-performing product teams
• Proven track record of driving business outcomes through digital products in an eCommerce or marketplace environment
• Experience leading cross-functional teams and enterprise-level initiatives
• Demonstrated success driving organizational transformation and operating model evolution
• Strong strategic thinker with the ability to connect customer needs to business outcomes
• Expertise in prioritization, roadmap management, and KPI-driven decision making
• Deep experience with product discovery, experimentation, and data-driven development
• Exceptional stakeholder management and executive communication skills
• Ability to operate at both strategic and tactical levels
• High ownership mindset with a bias for action and results

Responsibilities

• Product Strategy & Business Impact
• Define and evolve a clear, data-driven product strategy for the Digital Experience domain
• Align roadmaps to company OKRs and KPIs, ensuring measurable impact on growth and customer outcomes
• Drive prioritization frameworks that balance customer value, business impact, and technical investment
• Establish strong product discovery practices to ensure we are consistently working on the highest-value opportunities
• Leadership & Team Development
• Lead, coach, and develop a team of Product Directors and Product Managers
• Build a high-performing, outcome-oriented product culture grounded in accountability and continuous improvement
• Set clear expectations for product excellence, including discovery, delivery, and stakeholder communication
• Cross-Functional Leadership
• Partner closely with Engineering, Design, , Merchandising, Analytics, Marketing, and Category Management teams to deliver integrated solutions
• Serve as a key leader in enterprise prioritization and planning, ensuring alignment across business units
• Influence senior stakeholders and drive alignment on tradeoffs, investments, and sequencing
• Operational Excellence & Standardization
• Establish and scale best-in-class product management practices, tools, and frameworks
• Drive consistency in how teams define success, measure outcomes, and communicate progress
• Improve organizational efficiency through clear processes, governance, and decision-making models
• Champion a data-informed and customer-obsessed culture across teams
• Transformation & Change Leadership
• Lead organizational and product transformation initiatives to modernize how we build and deliver digital experiences
• Introduce and embed modern product operating models (e.g., empowered teams, continuous discovery, outcome-based roadmaps)
• Drive adoption of experimentation, analytics, and iterative delivery practices
• Inspire teams and stakeholders through change with clarity, vision, and execution discipline

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed