Sr Director, Commercial Technology & Enablement

BioIVT•Durham, NC

About The Position

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science. The Sr. Director, Commercial Technology and Enablement leads complex commercial technology transformation programs and merger/acquisition system transitions across a global organization. The position partners with Sales, Marketing, Operations, and Technology stakeholders to modernize platforms, integrate acquired companies, and optimize processes.

Requirements

15+ years of experience leading large-scale IT transformation, program management, and/or enterprise systems delivery in a global environment.
Deep knowledge and experience in Salesforce, with the ability to drive structural and process changes in the system
Demonstrated experience managing complex, cross-functional programs with distributed teams (direct and matrix leadership).
Strong knowledge of Sales, Marketing, and Operations and related business processes
Excellent stakeholder management and executive communication skills; ability to translate technical delivery details into business impact.
Proven budget accountability, including planning, forecasting, and managing spend across multiple workstreams.
Expertise with program governance, risk/issue management, and data-driven reporting/decision-making.

Nice To Haves

Salesforce Certified Administrator (SCA) (strongly preferred).
Program/Project Management certification (e.g., PMP, PgMP, PRINCE2) preferred.
Experience in technology manufacturing, hardware & software, or adjacent B2B industries preferred.

Responsibilities

Define and manage the strategic roadmap for Salesforce and other commercial technology platforms
Lead execution of key strategic projects that drive optimization of commercial processes and effectiveness (e.g., lead management, sales dashboards/reporting, email-to-case process, etc.)
Support Salesforce administration and governance activities as applicable (e.g., requirements intake, configuration oversight, release planning, and controls) to ensure alignment with business process design and to increase team adoption/engagement
Influence strategy and execution for BioIVT’s ecommerce channel and automated quoting/pricing programs
Drive M&A commercial systems transition and integration activities for acquired entities, including discovery, target-state design, cutover planning, data migration coordination, stabilization, and decommissioning.
Manage program and project budgets including forecasting, vendor spend management, and benefits realization tracking.
Partner with Sales, Marketing, Operations, and Technology to improve customer-facing and operational processes through technology enablement.
Plan and execute change management activities (training enablement, stakeholder readiness, adoption measures) to ensure successful rollout and sustained usage.

Benefits

We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance.
We also provide a generous retirement plan with a company match.
Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within.
Enjoy company-sponsored events for the entire team!

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