Sr. Director Client Integrations

. Crane Worldwide Logistics . • Houston, TX

1d

About The Position

Essential Job Functions Strategy: Drive technical strategy for client integrations Work with commercial and implementation teams to shape our client integration capability portfolio Craft department structure by intentionally designing teams, roles, and technical architecture to enable a highly autonomous operating model with clear ownership Work with leadership peers across the organization to influence cross-team architecture & company-level process Execution: Deliver high-quality client integrations Develop and implement technical and process controls Expand the integrations platform to improve defaults for observability, testing, and reliability Focus on platform plays and reusability to empower client technical teams, and enable clients of all levels of sophistication to connect with minimum lead times Break down barriers between developers and customers to increase autonomy for developers, and quality of service for clients Partner with our Implementations team to craft solutions for clients that integrate technical and operational considerations in a coherent design Build a delightful customer onboarding experience with best-in[1]industry DX Classification: Internal Bring modern engineering practices to challenging integration domains like EDI transactions Build a reputation for reliability inside and outside the organization: prioritize consistency, correctness, & repeatable validation Invest in developer experience to create a high-velocity environment with compounding workflow benefits People: Manage domain-oriented development teams (international freight, customs brokerage, ground logistics, and warehousing), the integrations platform team, and client integrations support Inspire and coach the team during significant tooling and process change Implement a streamlined, selective hiring process to match rapid growth needs Establish engineering teams in new geographies as needed, without compromising on hiring standards Evolve support functions into a thriving customer success team Lead with empathy and foster a growth mindset Other duties as assigned

Requirements

• Prior experience managing managers
• Strong understanding of software architecture fundamentals
• Comfortable with distributed system design, including reliability and consistency considerations
• Track record of building high-performing software engineering teams
• Bachelor’s degree in a related technical area or equivalent hands-on experience.

Nice To Haves

• Experience leading platform functions, with a track record of delivering high-quality developer experience
• Direct experience building integrations
• Knowledge of integration platforms (e.g. Dell Boomi)

Responsibilities

• Drive technical strategy for client integrations
• Work with commercial and implementation teams to shape our client integration capability portfolio
• Craft department structure by intentionally designing teams, roles, and technical architecture to enable a highly autonomous operating model with clear ownership
• Work with leadership peers across the organization to influence cross-team architecture & company-level process
• Deliver high-quality client integrations
• Develop and implement technical and process controls
• Expand the integrations platform to improve defaults for observability, testing, and reliability
• Focus on platform plays and reusability to empower client technical teams, and enable clients of all levels of sophistication to connect with minimum lead times
• Break down barriers between developers and customers to increase autonomy for developers, and quality of service for clients
• Partner with our Implementations team to craft solutions for clients that integrate technical and operational considerations in a coherent design
• Build a delightful customer onboarding experience with best-in[1]industry DX Classification: Internal
• Bring modern engineering practices to challenging integration domains like EDI transactions
• Build a reputation for reliability inside and outside the organization: prioritize consistency, correctness, & repeatable validation
• Invest in developer experience to create a high-velocity environment with compounding workflow benefits
• Manage domain-oriented development teams (international freight, customs brokerage, ground logistics, and warehousing), the integrations platform team, and client integrations support
• Inspire and coach the team during significant tooling and process change
• Implement a streamlined, selective hiring process to match rapid growth needs
• Establish engineering teams in new geographies as needed, without compromising on hiring standards
• Evolve support functions into a thriving customer success team
• Lead with empathy and foster a growth mindset
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Director