Sr Director, Business Operations

PayPal•San Jose, CA

11d

About The Position

Develop and articulate a clear, compelling vision and strategy for the business operations of aligned organization. Provide key inputs as an industry leader and expert. Drive long-term success strategy of the function in partnership with functional leaders. Ensure strategic objectives are met and resources are effectively allocated. Provide oversight and support for planning and management of financial, budget, and headcount targets. Act as a liaison between business leadership, staff, and other key partners. Develop and oversee Objectives and Key Results (OKRs) addressing gaps in business and operations. Serve as the single point of accountability for cross-functional execution Establish and run the Deal Office operating model, including governance, operating cadence, decision forums, escalation paths, and execution standards. Translate strategic objectives and deal commitments into clear execution plans with defined milestones, owners, dependencies, and decision points. Proactively identify delivery risks, constraints, and misalignment, and drive timely resolution with appropriate escalation and tradeoff framing. Enable effective executive decision-making through concise, executive-ready communication on progress, risks, and required actions. Hold teams accountable to outcomes, timelines, and quality, while maintaining strong cross-functional relationships and momentum.

Requirements

12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
12+ years of experience in strategic initiatives, enterprise program leadership, management consulting, or complex delivery roles with increasing scope and accountability.
Experience in payments or fintech required
Experience managing/growing organizations of 20+ people, either directly or through layered leadership
Proven track record delivering large-scale, cross-functional initiatives with executive visibility and material business impact.
Demonstrated ability to influence and align senior leaders in highly matrixed organizations without direct authority.
Exceptional written and verbal communication skills, with the ability to distill complexity into clear, actionable insights for executive audiences.
Strong business judgment and comfort operating in regulated, platform-scale environments such as payments, fintech, marketplaces, or large technology organizations.
Bachelor's degree required

Nice To Haves

MBA or equivalent advanced degree strongly preferred.

Responsibilities

Develop and articulate a clear, compelling vision and strategy for the business operations of aligned organization.
Provide key inputs as an industry leader and expert.
Drive long-term success strategy of the function in partnership with functional leaders.
Ensure strategic objectives are met and resources are effectively allocated.
Provide oversight and support for planning and management of financial, budget, and headcount targets.
Act as a liaison between business leadership, staff, and other key partners.
Develop and oversee Objectives and Key Results (OKRs) addressing gaps in business and operations.
Serve as the single point of accountability for cross-functional execution
Establish and run the Deal Office operating model, including governance, operating cadence, decision forums, escalation paths, and execution standards.
Translate strategic objectives and deal commitments into clear execution plans with defined milestones, owners, dependencies, and decision points.
Proactively identify delivery risks, constraints, and misalignment, and drive timely resolution with appropriate escalation and tradeoff framing.
Enable effective executive decision-making through concise, executive-ready communication on progress, risks, and required actions.
Hold teams accountable to outcomes, timelines, and quality, while maintaining strong cross-functional relationships and momentum.