Sr. Director Association Services

Namic•Indianapolis, IN

10d•Remote

About The Position

The National Association of Mutual Insurance Companies (NAMIC) has an opportunity for a Sr. Director - Association Services in our Event, Education, and Association Services department. This position will perform association services administrative functions for Event, Education & Association Services team with particular focus on client management, retention, and association operations. Candidates local to Indianapolis preferred, but available to be remote. Essential functions of the position include: Association Services: Leads and manages association client operations with direction from SVP - Education, Events, & Association Services. Leads program development efforts to maximize NAMIC Association Services success while meeting individual client service expectations and performance objectives, including financial performance management, client development, client recruitment and retention, and client satisfaction ) . Oversee large, often cross-functional organization-wide projects and ensure completion of projects by the given deadlines. Coordinates the flow of communication between clients, client staff, vendors, and internal staff. Supports and organizes efforts in governance, including with board, committee, membership, and other governance functions with direction from SVP - Education, Events, & Association Services. Develop and oversee implementation of appropriate action plans for association clients' operations, including membership relations, marketing strategy, event management, products and services, board relations, special projects, and general business administration, which may include: Organizing planning efforts or special projects as needed to ensure long-term client success.Oversee membership development activities for NAMIC association services clients. Overseeing the development and approval of clients' budgets to ensure sound fiscal management. Developing and overseeing the implementation of strategic communication/marketing plans for association members Responsible for developing, executing, and evaluating marketing efforts for all clients, including developing marketing plans, writing marketing copy, preparing list requests for mailings, managing digital promotions, and coordinating printed marketing items. Manages and directs association services marketing staff. Manages association client operating budgets to ensure strong financial performance and adapt strategies annually to meet board objectives. Marketing: Provides customer service support - including using positive telephone skills, responding promptly to e-mails and phone calls, etc. Supports all aspects of Association Services office operations, including following office procedures, organizing and using filing systems, maintaining department work areas, and related duties. Builds and maintains positive work relationships with management, staff members, and external contacts. Arrives to work on time and maintains a positive attendance record. Performs any other duties and projects as assigned.

Requirements

Demonstrated computer proficiency (Microsoft Office, Adobe, database management).
7+ Years of association management experience.
College degree or equivalent experience in related business.
Professional demeanor where deeds and actions are reflective of the values and mission of the organization and its members.
Must be available for occasional overnight travel including by car and by air.
Ability to successfully pass a criminal background and MVR check.

Nice To Haves

Experience working for a association management company (AMC) is preferred.
Insurance knowledge or experience is desirable.

Responsibilities

Leads and manages association client operations with direction from SVP - Education, Events, & Association Services.
Leads program development efforts to maximize NAMIC Association Services success while meeting individual client service expectations and performance objectives, including financial performance management, client development, client recruitment and retention, and client satisfaction
Oversee large, often cross-functional organization-wide projects and ensure completion of projects by the given deadlines.
Coordinates the flow of communication between clients, client staff, vendors, and internal staff.
Supports and organizes efforts in governance, including with board, committee, membership, and other governance functions with direction from SVP - Education, Events, & Association Services.
Develop and oversee implementation of appropriate action plans for association clients' operations, including membership relations, marketing strategy, event management, products and services, board relations, special projects, and general business administration
Organizing planning efforts or special projects as needed to ensure long-term client success.
Oversee membership development activities for NAMIC association services clients.
Overseeing the development and approval of clients' budgets to ensure sound fiscal management.
Developing and overseeing the implementation of strategic communication/marketing plans for association members
Responsible for developing, executing, and evaluating marketing efforts for all clients, including developing marketing plans, writing marketing copy, preparing list requests for mailings, managing digital promotions, and coordinating printed marketing items.
Manages and directs association services marketing staff.
Manages association client operating budgets to ensure strong financial performance and adapt strategies annually to meet board objectives.
Provides customer service support - including using positive telephone skills, responding promptly to e-mails and phone calls, etc.
Supports all aspects of Association Services office operations, including following office procedures, organizing and using filing systems, maintaining department work areas, and related duties.
Builds and maintains positive work relationships with management, staff members, and external contacts.
Arrives to work on time and maintains a positive attendance record.
Performs any other duties and projects as assigned.