Sr Dir, Operations Excellence, Remarketing Centers

ACV • Buffalo, NY

4d

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

ACV Auctions is seeking a Senior Director of Operations Excellence to build and lead a high-impact internal operations consultancy supporting ACV’s Remarketing Centers. This leader will partner directly with the VP of Remarketing Centers to strengthen execution across multi-site automotive operations, including physical auction operations, vehicle reconditioning, and end-to-end remarketing workflows.
The ideal candidate is a hands-on operator with deep experience in asset-intensive environments who has led Lean transformation and performance improvement across distributed field operations. This individual must combine analytical rigor, operational credibility, and the ability to influence site leaders without direct authority. This is a field-intensive role (up to 80% travel) requiring visible, on-site leadership and execution.

Requirements

• 10+ years of leadership experience in multi-site automotive operations, vehicle reconditioning centers, physical auctions, logistics, or industrial operations.
• Proven track record driving Operations Excellence or Lean transformation at scale.
• Deep expertise in Lean Six Sigma, Kaizen, standard work, and performance management (Black Belt preferred).
• Strong influencing skills and executive communication capability.
• Analytical, structured problem-solving mindset.
• Bachelor’s degree required
• Willingness to travel nationally up to 80%.

Nice To Haves

• advanced degree a plus.

Responsibilities

• Partner with the VP of Remarketing Centers and frontline operators to improve end-to-end performance across intake, condition reporting, vehicle reconditioning, lot flow, sale-day execution, and post-sale processing.
• Lead a small Operations Excellence team focused on diagnosing operational gaps, conducting root-cause analysis, and designing scalable solutions.
• Architect and deploy standardized operating models, standard work, and KPI frameworks across physical auction operations.
• Drive measurable improvements in cycle time, throughput, quality, labor efficiency, and customer satisfaction using Lean Six Sigma methodologies.
• Establish dashboards and operating cadences to ensure accountability and sustained execution.
• Partner with Product and Engineering to pilot and scale workflow tools that enhance automotive remarketing performance.
• Build and maintain the ACV Operations Excellence Playbook to support growth and new site ramp.
• Maintain heavy field presence to ensure solutions translate into durable operational results.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Director