Sr Dir Live Seller Success/Host Ops
About The Position
The Sr. Director, eBay Live Seller Success and Host Operations will drive the global strategy, operations, and enablement framework that ensures eBay's live commerce sellers thrive and scale. This role focuses on building efficiency, innovation, and scalability-identifying where to streamline and where to "break the game" to accelerate growth. This leader will design the playbooks, metrics, and operational systems to grow our live seller base, ensuring sellers around the world can create successful, high-quality live commerce experiences. The ideal candidate combines operational rigor, strategic innovation, and a passion for empowering sellers in a two-sided marketplace.
Requirements
- 12+ years of experience in operations, ecommerce, or marketplace management roles.
- Proven success scaling global programs or platforms with measurable efficiency gains.
- Strong understanding of seller ecosystems and two-sided marketplace dynamics.
- Demonstrated ability to balance strategic vision with detailed operational execution.
- Experience leading global, cross-functional teams.
- Excellent analytical and process design skills; data-driven approach to problem-solving.
- Innovative thinker, comfortable challenging the status quo to drive growth.
- Exceptional communication and leadership skills, with a global mindset.
Responsibilities
- Lead the design and execution of global seller success frameworks for live commerce.
- Identify and eliminate friction points and failure modes in the seller journey.
- Develop efficient, scalable playbooks and operational processes for seller enablement.
- Partner with the selling team and global cross-functional partners to align on scaling strategy.
- Define and monitor KPIs for live commerce seller performance and success.
- Drive growth in live sellers through structured enablement programs.
- Create global systems for knowledge-sharing and host matching to connect top sellers with new talent.
- Foster a culture of continuous improvement and operational innovation across geographies.
Benefits
- medical
- financial
- 401(k) eligibility
- paid time off benefits
- PTO
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
General Merchandise Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
