Sr Dir, Access Net Sustain Ops

Charter Spectrum•Greenwood Village, CO

69d

About The Position

As the Sr. Director of Network Technology Services at Spectrum, you will lead efforts to ensure the reliability and performance of our Access Network, with a strong emphasis on enhancing the customer experience. This role requires strategic leadership and the use of complex data sets to drive network operations, reliability, and capacity planning. You will collaborate with cross-functional teams, including Engineering, Operations, Product, Data Science, Field Operations, and Customer Operations, and other Spectrum teams to achieve seamless product delivery and exceed customer expectations. Directly involved with the planning and deployment of new products and services. Work with Access Design & Engineering, Access Capacity Planning, and other departments to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) and Fiber to the Home (FTTH) Ethernet Passive Optical Network (EPON) field or hub-based equipment operations. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Creates and leverages data platforms to ensure accuracy. Participate in capital planning for Access related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.

Requirements

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Bachelor's degree in engineering or related field, or equivalent work experience
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
10+ years of engineering experience
7+ years of management experience
2+ years of project management experience
Ability to read, write, speak and understand English
Ability to make decisions and solve problems while working under pressure
Ability to use personal computer and software applications
Ability to analyze data and develop and present data driven reports
Ability to document, prepare and present executive level presentations
Ability to effectively manage large and complex projects
Ability to think strategically and anticipate future trends, needs and expectations
Expert knowledge of DOCSIS and other Access network solutions and platforms
Expert knowledge of CCAP and other developing standards, DOCSIS Modulation profiles, TFTP, TOD, CM files, and other related provisioning elements
Comprehensive understanding of HVAC and power distribution systems
Knowledge of Analog Transmission Line theory, Electronic theory, Fiber Optic theory
Knowledge of Network Core and Transport
Effective business planning and forecasting skills
Effective analytic, organizational, and problem-solving skills
Effective team and relationship building skills; proven leadership and mentoring skills

Nice To Haves

Knowledge of Spectrum products and services

Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experience.
Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high-performance culture and environment.
Mentor and develop team members, promoting professional growth and preparing insightful reports for senior leadership.
Apply analytical skills to forecast demand, plan network capacity, and ensure scalability of network resources.
Collaborate with engineering, operations, product, and customer support teams to align goals and enhance service delivery.
Establish systems to monitor and enhance reliability metrics, proactively addressing customer-impacting issues.
Support and execute capital planning, ensuring budget efficiency and alignment with strategic goals.
Manage relationships with vendors and stakeholders to ensure the reliability and quality of network components.
Oversees all daily operational requirements for the Access network including execution of planned maintenance, outage/incident/impairment triage and resolution, tracking of ongoing problems and chronic issues, and escalation to other support groups or advanced resources for problem resolution
Monitor problematic customer affecting chronic issues. Work in tandem supporting all Access operations groups. Ensure consistent operating, configuration, and engineering standards to ensure stable product delivery aligned with department initiatives and expectations.
Utilizes or creates network tools and scripts to identify, support, and final resolution of required Access maintenance and customer impacting services.
Vendor management facilitating open cases, RCAs, and EFA reviews.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding Access Solutions & Services.
Directs quality control programs to ensure consistent operational procedures for the Access networks solutions.
Supports capital budget process for the Access network services and solutions, execute approved budget plan.
Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
Ensures adherence to company policies and other related Engineering standards.
Proactively and consistently evaluates standards and policies against business results, employee and customer feedback; identifies and addresses needs and process implications.
Translates corporate strategy and field priorities into short and mid-term objectives for the function.
Negotiates for resources and priorities that affect major aspects of the organization's operations.
Evaluates quality trends, identifies performance gaps, assesses root cause, and delivers continuous improvement efforts that rectify issues, simplify processes and enhance business performance