Sr Digital Workplace Engineer II

Netrix Global•Chicago, IL

About The Position

Netrix Global – The Digital Workplace Group helps clients utilize state of the art audio-visual technologies to create more efficient workflows and workspaces. We deliver customized AV systems and solutions designed and built to our clients’ precise specifications. Netrix DW has made helping our clients collaborate with Microsoft Teams a primary focus with QSC audio, video, and control for larger room solutions. Our DW team manages and maintains proactive monitoring solutions mainly through Utelogy, Q-SYS reflect, and Crestron Fusion. As a member of our growing team, Digital Workplace Engineer II fulfill duties including, but not limited to, the following:

Requirements

5-8 Years of relevant experience
Strong understanding of Microsoft Teams and Teams Room Systems
Proficient in Q-SYS Designer and Lua Scripting
Proficiency in Crestron Control Programming, including creating custom modules
Ability to creating and Modifying Audio DSP configuration files
Including setting up and managing Camera Tracking, AEC, EQ, and gain structures
Strong understanding of network-based AV distribution systems
Ability to create and understand AV system designs
Ability to effectively troubleshoot complex issues (logical and analytical skills)
Ability to remotely support and commission systems through field engineers
Ambition/drive to learn new technologies or areas as needed for job requirements
Excellent customer service skills (external and internal clients/team members)
Must be willing to collaborate and work well with other team members
Eager, self-motivated, and capable of learning/understanding a complex environment quickly

Nice To Haves

Certifications:
Microsoft Teams Room (MS-700)
InfoComm CTS General
Q-SYS Level One
Q-SYS Control and UCI Advanced Lua Scripting
Q-SYS Vision Suite
Crestron Masters Certified Programmer
Biamp Tesira AV Processing and Distribution – Software Programing Lvl 02
CAD and Drafting skills preferred.
Strong organizational and communication skills.
Ability to maintain deadlines for multiple tasks.
Ability to interact professionally with clients, account executive, and design architects.
Strong understanding of IT networking.
Familiarity with Microsoft Office tools (Lists, Excel, Word, One Note, PowerPoint, Planner)
Familiarity with Adobe Suite to create and user interface guides

Responsibilities

Create, update, and maintain custom control programming in Q-SYS and Crestron Environments with a strong emphasis on Microsoft Teams Rooms
Create, update, and maintain audio DSP configuration files primarily in Q-SYS and Biamp Environments
Create simplified user interfaces to enhance user adoption
Setup and fine tune automated camera tracking systems using ACPR and other AI enhanced platforms
Perform thorough system tests and commissioning for integrated systems
Perform user acceptance testing demonstrating a working and stable system
Onsite visits to project locations (~50% travel required)
Read, interpret, and modify AV System Drawings
Build and maintain relationships with clients
Maintain and update project trackers
Attend weekly project status review calls
Attend client facing project scope review meetings
Attend weekly peer review meetings to scope and quote projects
Working collaboratively with Field Project Managers, Delivery Engineers, Field Supervisors, and Design Engineers.
Communicating with end-users regarding user adoption and punch list items
Manage and maintain source code and DSP configuration files in version controlled repositories.
Suitable candidates exhibit personal responsibility, accountability, and teamwork
Must be able to work flexible hours as needed.

Benefits

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

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