Sr. Digital & Technology Communication Manager

Florida Blue

6d

About The Position

The Sr. Digital Communications Manager is responsible for developing and
managing an ongoing digital communications strategy for internal audiences. This
position is accountable implementing and evaluating multiple complex
initiatives, capabilities, and functions, and ensures strategy alignment with
overall communications and corporate strategies. This position acts as a
strategic digital communications consultant to Chief Communications Officer and
senior leaders within Enterprise Communications and across the Enterprise, and
establishes deep partnerships with key internal stakeholders across the business
and IT organizations at all GuideWell companies and create cross functional
processes that enable a consistent and connected experience for employees.
Responsible for gaining alignment and driving change within assigned functions.
Leads cross function initiatives and is relied upon to anticipate and mitigate
cross functional issues. Ensures we're building a world-class and
forward-leaning user experience, thoughtfully integrating proprietary and
partnered solutions, supporting the evaluation and integration of the most
important and exciting new technologies.

Requirements

• 6+ years related work experience. Experience Details: Project management, digital platform management, system implementation and optimization experience.
• 3+ years direct supervisory/management experience
• Related Bachelor’s degree or additional related equivalent work experience
• Highly refined communication skills including ability to negotiate, build consensus, and clearly articulate to technical and non-technical audiences; able to communicate difficult messages in a professional and productive manner.
• Excellent presentation and facilitation competence.
• Demonstrated ability to lead technical and cross-functional teams through complex system implementation initiatives while dealing with change and meeting schedule and budget objectives.
• Deep, thorough understanding of business processes being supported.
• Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills.
• Proven ability to innovate solutions in a complex matrix environment.
• Knowledge and understanding of technical systems/workflows and documentation.
• Knowledge of quality assurance, system and user acceptance testing.
• Experience in a high-volume multi-project environment with multiple stakeholders, including project, resource and vendor management experience.
• Professional presence, a positive and enthusiastic demeanor, and the ability to build relationships in a highly-matrixed environment.
• Strong project management skills with the ability to execute programs with speed, accuracy, and efficiency while coordinating/managing multiple high profile projects simultaneously.
• Demonstrated ability to write business requirements, and translate business requirements into technical design requirements to design solutions to meet business needs.
• Well organized, disciplined and process-oriented, able to set priorities and put actions in place to execute a communications/technical plan effectively.
• The ability to problem-solve, using investigative research and analytical skills to develop and implement creative solutions.
• Strong influencing, negotiating, decision-making, and relationship management skills.

Nice To Haves

• Deep experience using technology to achieve and drive improved business value and familiarity with emerging trends, technology, UX, and development tools and agile methodologies.
• Brings a high-energy and passionate outlook to the job and can influence those around them;
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• Strong knowledge of various digital communications and social media software and platforms, including content management systems and digital publishing tools.
• Knowledge and understanding of technical systems/workflows and documentation.
• Advanced knowledge of Microsoft SharePoint and Microsoft Tool Suite.
• Master’s degree

Responsibilities

• Lead a multidisciplinary team to develop, implement, maintain and monitor digital communications solutions for Enterprise Communications on behalf of all wholly-owned GuideWell companies. Launch digital communication solutions with elements of technology and business. Act as administrator for multiple communication tools, leading the decision-making process for governance.
• Drive build/buy/partner recommendations for digital product solutions, innovation and emerging communication technologies.
• Develop and maintain a communications innovation strategy that enables the communications roadmap.
• Responsible for communicating, planning, motivating and providing direction and leadership to functional resources within and outside of direct team. In a dynamic and fast-paced environment, be a leader that can motivate and inspire teams, creating a can-do culture of innovation.
• Provide input, advice and consultation on multiple communication strategy and distribution decisions at all levels -- including executive communications.
• Develop metrics and measure effectiveness of technology-based communication activities and use feedback to improve future performance.
• Plan and lead technical aspects of executive meetings including Officers Meetings, Enterprise Leadership Meetings, and Pat’s Perspectives, working with IT as needed to produce professional quality meetings.

Benefits

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees