Sr Digital Technical Business Analyst

America First Credit Union

4h

About The Position

Responsible for the gathering and maintenance of project requirements, metrics, reports, analyses, dashboards, etc. used to document digital banking projects within the credit union. Supports the Digital Projects team through improving processes, products, services, and software through data analysis and technical documentation. Bridge the gap between Digital Services, IT resources, and business units to improve efficiency. Identify and then prioritize technical and functional requirements. Works with Digital Projects team and other IT staff to support managerial and strategic project management needs. In addition to these regular business analyst duties, the Senior Digital Technical Business Analyst will establish foundational processes, tools, and procedures for BA activities, conduct team trainings, and provide necessary change and refinement to current processes where possible.

Requirements

• Must have prior experience working business intelligence tools in large or midsize companies.
• Must be able to manage multiple tasks simultaneously and react to problems quickly.
• Must be able to translate concepts and directions into practical solutions.
• Must understand relational database structures, including multi-dimensional
• Must have excellent verbal and written communication skills.
• Must be a team player.
• Strong familiarity with Smartsheet, Jira, Confluence, and SharePoint required
• 9+ years of experience in gathering and maintaining requirements and supporting successful projects in technical environments and financial institutions.
• Proven track record of leadership: drives results, solves problems, and possesses interpersonal skills.
• Bachelor’s degree in information technology, computer science, or another business-related field. Equivalent experience may substitute for education qualifications.

Nice To Haves

• Understanding of the financial services industry and digital banking desired.
• Experience with dashboard design and delivery desired.
• Certifications in project management field strongly preferred.

Responsibilities

• Determines relevant data needs and coordinates with project team and other IT staff to fulfill those needs.
• Maintains recurring and ad-hoc project management requirements, reports, and dashboards.
• Works closely with project teams and management to interpret and analyze results.
• Conduct trainings for business analysts on as-needed basis to expand the team’s capabilities by establishing best practices, policies, BA processes, quality assurance and control, and tools.
• Advocate for learning, process improvement, and project management in the company.
• Available for issues that might come up such as delays in resource procurement, sudden personnel shifts, or interpersonal conflicts. When problems emerge, business analysts and other stakeholders may escalate problems to Senior Digital Technical Business Analysts for resolution.
• The Senior Digital Technical Business Analyst keeps on the pulse of business management as a field, such as the latest developments, standards, best practices, tools, and software in the industry, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level