Sr. Digital Support Specialist

Ecolab Inc. • Greensboro, NC

3d

About The Position

Ecolab Digital is an innovative-minded team that delivers digital solutions to customers to enable value delivery and drive profitable growth. The Deployment Manager position is responsible for partnering with key customers and Corporate Account Managers to pilot, launch and drive adoption of digital capabilities
The successful candidate will be able to translate customer needs and align them with solution features. They will assist customers throughout the setup, launch and adoption process, ensuring pilot and launch adoption.

Requirements

• Bachelor’s degree in business, communications, IT or similar
• 5 years’ professional work experience
• 2 years’ experience working in customer data hierarchies
• 15% national travel required
• 3 years’ experience working in customer service or help desk
• No immigration sponsorship is available for this role at this time

Nice To Haves

• 2 years Business Analyst experience
• Experience in customer-facing software solutions
• Excellent communication skills, including direct customer interaction, ability to answer IT related questions
• Organization and time management skills
• Problem solving skills
• Advanced skills in multiple software programs
• Strong attention to detail
• Self-motivated
• Work well with teammates to overcome challenges

Responsibilities

• Partner with customers to define initial configuration of digital tools.
• Present solution features and benefits and align them to customer business needs
• Partner with customers to obtain initial user and hierarchy data sets, ensuring data is complete and accurate
• Work with customer IT contacts when needed to initiate customer data feeds and integrations
• Manage all pilot launches to ensure success and customer adoption.
• Manage all launch communications and timelines in coordination with the customer
• Provide training to corporate users as needed.
• Monitor adoption metrics and partner with customers to improve utilization

Benefits

• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
• Click here to see our benefits.
• If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees