Sr. Digital Program Manager, Prime Video Global Operations

Amazon • Seattle, WA

1d

About The Position

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are searching for a Sr. Digital Program Manager who can hold a leadership position in building strategic partnership with cross-functional technical teams, product teams and operations teams, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and be Curious, Earn Trust, Invent and Simplify, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers. In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon and technical teams. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role with Prime Video. About the team The Publishing and Quality Program team within Prime Video Global Operations is responsible for delivering On-Time and In-Quality content experiences for customers. We work with Product, Tech, Business, and our operations teams across India, Spain, Costa Rica, and Japan to build scaled solutions and processes to directly improve the customer experience with Prime Video.

Requirements

• 5+ years of Supply Chain, Product Management, Program Management experience
• Experience owning end-to-end programs to drive results
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Bachelor's degree, or 10+ years of professional experience
• Experience with end-to-end ownership of major project deliverables
• Experience with advanced Excel, SQL, and MySQL
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication

Nice To Haves

• Master's degree
• 8+ years of experience in Digital Supply Chain, Product Management, or Program Management within large global organizations
• Demonstrated ability to work cross-functionally with engineering, product, and operations counterparts to deliver meaningful customer experiences

Responsibilities

• Be the subject matter expert for your assigned program
• Define value proposition, entitlement, and limitations- to cross-functional teams
• Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer and partner experience outcomes
• Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on severity level and strong business judgement
• Deep dive and instrument data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
• Be a creative problem solver who always thinks critically about next steps and not afraid to get their hands dirty and deliver short term scrappy solutions
• Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees