Sr. Digital Product Manager - Wires and Me2me Products

Wells Fargo Bank•Charlotte, NC

6h•Hybrid

About The Position

About this role: Wells Fargo is seeking a Sr. Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. This role reporting directly to the Head of Wires and Me2me Product Management will be responsible for monitoring overall product performance including voice of customer reporting, complaints, production issues, and monthly key performance indicators. This role will take that data to support more senior product managers to develop business cases and product requirements to improve the customer experience and help grow the business. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Monitor the pulse of the product by listening to the voice of the customer, scrutinizing Key Performance Indicators, Key Results, and overall product portfolio trends Support the Product Director on executive presentations for OC and OC+1 consumption Contribute to large-scale planning related to the execution of the CSBB Payments strategy Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation Independently execute key risk controls Collaborate and consult with peers, colleagues and risk partners to resolve issues and achieve goals Lead smaller project initiatives and support more senior product managers on more complex efforts Ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.

Requirements

4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Proven background and experience in consulting industry supporting financial services, payment, and/or digital engagements
Experience with one of the following payment products (Wire Transfers, Debit Card Acceptance, ACH Transfers, Mobile Deposit, RTP Transfers)
Foundational understanding of compliance requirements related to payment products (e.g. Reg-E, UDAAP)
Experience managing numerous daily/weekly/monthly routines with minimal direction and high consistency
Understanding of control execution and ownership
Foundational Analytical skills with high attention to detail and accuracy
Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
Exceptional organization, coordination, and time management skills
High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems

Responsibilities

Monitor the pulse of the product by listening to the voice of the customer, scrutinizing Key Performance Indicators, Key Results, and overall product portfolio trends
Support the Product Director on executive presentations for OC and OC+1 consumption
Contribute to large-scale planning related to the execution of the CSBB Payments strategy
Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation
Independently execute key risk controls
Collaborate and consult with peers, colleagues and risk partners to resolve issues and achieve goals
Lead smaller project initiatives and support more senior product managers on more complex efforts
Ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.