Sr Digital Commerce Operations Specialist

US Foods•Rosemont, IL

1d•$75,000 - $125,000•Remote

About The Position

At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before. The Senior Digital Commerce Operations Specialist manages a large portfolio of customer business integrations, enabling data access to customers and third-party software companies to meet specific business needs. Key responsibilities include leading project requirements gathering with customers and third-party software platforms, coordinating tasks and development needs with internal technical teams and providing continuous communication to all parties involved. This role will support ongoing integrations and assist in troubleshooting integration issues for quick resolution. The role will also manage relationships with key third party platforms and identify opportunities to improve the process or technical integration with those systems as well as the overall US Foods integration process. Additionally, this role will serve as a liaison between other US Foods departments when critical issues arise or if system changes require changes to the team’s processes, notifying team members and third parties if necessary. Flexible Work Policy: The work for the Sr Digital Commerce Operations Specialist position is completely remote anywhere in the United States except Hawaii or United States Territories

Requirements

4 years’ experience as an IT Business or Integration Analyst working with B2B digital integrations
Prior experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirements.
Prior experience in customer service or customer-facing role.
Prior experience in eCommerce/eBusiness environment (e.g., EDI, B2B eCommerce, Supply Chain, other electronic integrations).
Integration procedure and process documentation.
College degree or equivalent work experience.

Nice To Haves

Experience in the Food Industry/Distribution.
Excellent decision-making skills.
Excellent organization, and team collaboration skills.
Excellent written and verbal communication skills.
Excellent facilitation, collaboration, negotiation, and presentation skills.
Advanced Excel skills.
Strong Knowledge and general understanding of IT/technical concepts.
Strong Knowledge of various file types e.g. EDI ANSI X12, XML, cXML, Flat Files.
Strong Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla.
Strong Knowledge of Communication Methods AS2, SFTP, FTP and Van.
Comfort with ambiguity, frequent change, or unpredictability.

Responsibilities

Manage a large portfolio of customer business integration projects.
Attend calls for potential integrations to review requirements and determine scope of project
Proactively review projects for potential gaps and/or missing requirements necessary to fulfill the business request
Coordinate and manage project needs with technical and/or development teams and ensure these teams are completing their tasks within the project timeline
Provide ongoing support and provide regular updates to all parties involved regarding the project status as well as potential roadblocks or delays
Document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required
Work with technical team on support tickets for existing Integrations
Serve as a resource and escalation point for issues and integrations managed by offshore resources
Work with other US Foods teams when a critical issue or new development that impacts integrations arises and ensure that both the team and impacted third parties receive appropriate communication around the issue or change
Conduct routine reviews of high profile and key third parties to determine if technical or process updates are required.
Other duties assigned by manager