Digital Commerce + Capabilities Business Operations Leader

Kimberly-Clark • Chicago, IL

15h • Remote

About The Position

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. The Business Integration & Operations Lead plays a critical role in connecting strategy to execution across the Digital Commerce & Capabilities (DCC) organization. This position serves as the strategic operations partner to senior leadership—translating business priorities into clear operating plans, orchestrating cross‑functional work, and ensuring the business runs with clarity, discipline, and alignment. As a key integrator, the leader scans the business landscape for opportunities and risks, informs strategic direction, and ensures strategic initiatives are effectively operationalized through strong governance, communication, and program management. Supporting a $2B+ Digital Commerce business, this role is essential to enabling executive decision‑making, organizational effectiveness, consistent performance, and optimizing organizational wiring. In this role, you will:

Requirements

• Bachelor’s degree in Business, Strategy, Operations, or a related field; MBA preferred.
• 8+ years of experience in business operations, strategy, PMO, consulting, or strategic execution roles.
• Demonstrated ability to translate strategy into actionable programs and build structured operating mechanisms.
• Experience supporting senior leaders in complex, fast-moving business environments.
• Experience working in Digital Commerce, either in a sales or marketing/media-focused role
• Expertise in governance frameworks, program management, and strategy-to-execution processes.
• Strong ability to evaluate business performance, interpret data, and identify strategic opportunities.
• Skilled in building operating routines, dashboards, and communication frameworks that scale across teams.
• Proven ability to manage complex, multi-workstream initiatives with strong discipline and accountability.
• Strong ability to develop engaging and breakthrough executive-level internal and external presentation content
• Skilled in Digital Commerce business fundamentals, KPIs, and customer dynamics
• Strong influencing skills across matrixed environments and multiple levels of the organization.
• Excellent executive communication and narrative-building capabilities.
• Ability to move fluidly between strategic thinking and hands-on operational execution.
• High learning agility with the ability to quickly understand business dynamics and organizational nuances.
• Comfortable operating in ambiguity and bringing structure where needed.
• Enterprise-first mindset with strong judgment, integrity, and discretion.
• Pragmatic problem-solver who drives clarity and forward momentum.

Nice To Haves

• MBA preferred.

Responsibilities

• Strategic Integration & Leadership Enablement Serve as the strategic operations partner to DCC leadership by synthesizing insights, evaluating business dynamics, and shaping recommendations that inform strategic decision-making.
• Translate high-level strategies into actionable plans by establishing workstreams, defining ownership, coordinating interdependencies, and ensuring execution readiness.
• Continuously assess business performance, organizational dynamics, and market signals to identify opportunities, risks, and improvement areas.
• Drive alignment on priorities and ensure leadership has the right inputs, scenarios, and analysis to make timely, high-quality decisions.
• Facilitate planning cycles, leadership forums, and strategic discussions, ensuring clarity of objectives and strong governance.
• Cross-Functional Operations Leadership Orchestrate cross-functional operations across DCC, including: BU communications, townhalls, and culture-building programs Management operating rhythms across teams and LT operating rhythm Standardization and enhancement of wiring processes Establish unified, disciplined operating mechanisms that support coordination, transparency, and consistent execution across teams.
• Partner across BU, NA, and enterprise teams to align and optimize cross-functional processes (e.g., SBP, ABP, BPR, CEMs).
• Program & Initiative Management Lead PMO responsibilities for priority BU initiatives, coordinating end-to-end execution of capability master plans.
• Build and maintain integrated program plans, aligning stakeholders, resources, and timelines to accelerate delivery.
• Oversee progress tracking, risk mitigation, issue escalation, and accountability mechanisms to ensure timely and effective execution.
• Develop tools, frameworks, and repeatable operating models that improve the organization’s ability to execute strategy.
• Governance & Process Excellence Define and maintain scalable business processes, governance routines, and decision-making mechanisms.
• Ensure leaders have timely access to relevant insights and performance metrics through well‑structured dashboards and reporting tools.
• Improve operational discipline by elevating prioritization clarity, strengthening cross-functional decision frameworks, and reducing friction in workflows.
• Leadership Communications & Stakeholder Management Lead development of senior leadership communications—including narratives, presentations, and executive updates.
• Ensure consistent, aligned messaging across the organization to reinforce priorities, decisions, and business direction.
• Navigate complex stakeholder environments to build alignment, influence outcomes, and connect teams around shared goals.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level