Sr. Developer, Support
About The Position
As a Senior Developer on our Yearbook Technology support team, you will play a critical role in maintaining and improving the stability, performance, and reliability of our flagship SaaS platform. You will work closely with customer support, product, and engineering teams to investigate complex production issues, deliver high-quality fixes, reduce technical debt, and ensure our systems operate at scale. This role emphasizes deep system understanding, operational excellence, and customer impact over net-new feature development. This is a critical role on our overall Yearbook Technology team.
Requirements
- Strong proficiency in Java and related frameworks (Spring Boot, Spring Cloud)
- Deep understanding of RESTful API principles
- Familiarity with AWS services (Lambda, EC2, S3, DynamoDB, RDS)
- Knowledge of containerization technologies (Docker, Kubernetes)
- Experience with CI/CD pipelines (Jenkins, GitHub Actions, AWS CodePipeline)
- Strong understanding of database design and SQL/NoSQL technologies
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a collaborative team
- Experience with Agile/Scrum development methodologies and tools, including the Atlassian suite
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Minimum of 5 years of professional software development experience
Nice To Haves
- Experience with performance tuning and optimization
- Experience with front-end development technologies, including Angular
Responsibilities
- Ensure the stability, performance, and reliability of our applications’ backend services through production support, maintenance, and continuous improvement using Java and related frameworks (Spring Boot, Hibernate, etc.)
- Own investigation and resolution of complex production issues impacting customers
- Debug and resolve backend issues across Java services, APIs, and databases
- Deliver high-quality fixes via maintenance and patch releases
- Collaborate with customer support to triage, reproduce, and resolve escalated tickets
- Improve application observability using logging, monitoring, and metrics
- Reduce technical debt and improve system stability and performance
- Review code and mentor less-experienced engineers
- Improve tooling, documentation, and operational processes
Benefits
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
