Sr. Desktop Support Technician
Thalhimer•Glen Allen, VA
1d
About The Position
As a Support Team member, provide support for desktop software and hardware issues, wireless devices and telephones for corporate offices, Residential and Commercial property offices
Requirements
- Knowledge or experience pertaining to the following software: Office 365 Windows 11 Remote Access Teams Wireless Devices Adobe Cloud OneDrive SharePoint
- Four-year degree preferred or equivalent three years experience
Responsibilities
- Associates Desktop Applications, Printing and Scanning Issues
- Assist other Support staff in troubleshooting difficult hardware and software issues
- Provide remote one-on-one desktop application training with end users
- Provide First/Second Tier Support for cloud-based application access including APTO, Banking sites, Co-Star, OneDrive and SharePoint
- Provide First/Second Tier Support for 5 corporate offices
- Provide First Level/Second Support for residential and commercial property office associates and local area networks.
- Establish new users and change passwords
- Perform routine maintenance on PC's
- Associates Smart Phones, iPads and other wireless and wired devices
- Troubleshoot and replace corporate desksets
- Troubleshoot 365 accounts on wireless devices
- Responsible for 90% of PC Builds
- Purchases equipment for Residential Properties, backup for corporate purchases
- Train End users on OneDrive, SharePoint and Teams
- Assist company-wide for Technology Implementation projects
- Assist company-wide for other Technology projects including server room gear, office renovation and relocation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
