Sr. Desktop Engineer
About The Position
The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2–3 support for complex user issues.
Requirements
- Education: Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
- Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong background in Active Directory, Group Policy, and endpoint patch management.
- Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.
- Certifications (Required/Preferred): Required: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate.
Nice To Haves
- Preferred: CompTIA Network+, Microsoft Endpoint Administrator, ITIL v4 Foundation, Crestron or Zoom Rooms certification.
Responsibilities
- Technical Support & Troubleshooting
- Audio/Visual & Collaboration Systems
- Endpoint Management & Automation
- Microsoft Azure & Identity Management
- Procurement & Asset Lifecycle Management
- Documentation & Knowledge Management
- Collaboration & Service Delivery
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What This Job Offers
Career Level
Mid Level
