Sr. Designer, UX Design, Marketing

Amazon • Newark, NJ

1d

About The Position

Create strategic, conceptual designs for customer experiences that are rooted in the Audible brand, Leverage strengths in marketing, design systems and UX to solve complex business problems with customer centric designs that scale across web, app, email, and other surfaces as well as globally across marketplaces with a focus on audio entertainment and subscription services, Apply experience in customer journeys, lifecycle marketing, promotions, go-to-market campaigns, product and feature launches, member engagement and retention strategy, performance marketing and data visualization to develop creative from concept through execution and delivery. Collaborate effectively with brand, marketing, product leads, copywriters and cross-functional partners to develop ideas, experiences, and solutions that: clearly communicate the essence of Audible and raise the bar for what Audible can be; leverage human insights, human truths, native behaviors, data and user research; creatively push innovation across platforms and touchpoints; and, portray the brand and the user experience through compelling creative that generates excitement, understanding and engagement, acts as a steward of the brand to direct and provide feedback to external creative partners and agencies to produce on-brand work that meets stakeholder briefs for a range of surfaces and touchpoints. Utilize the most current design software to collaboratively design and present work to stakeholders, cross-functional collaborators and leadership, including communication of strategic decision making and rationales, Lead, and present in, organization and cross-organization reviews and critiques, ensuring prioritized focus and outcomes, Articulate the consequences of short-term solution impact on long-term technical decisions to technical and non-technical partners. Independently deliver solutions that demonstrate high-judgement trade-off decisions for complex design problems of large scope and complexity and technical problems for which
the strategy may not be defined, demonstrate knowledge of the capabilities and constraints of the technology stack, create reusable templates and components to streamline and accelerate work timelines. Share this knowledge effectively with peers and stakeholders to drive cross-team alignment and help drive adoption. Apply knowledge of cultural trends and the industry landscape to make informed decisions at the strategic level and make recommendations to partner teams and senior leaders on organization goals and design strategy. Align with partner teams to identify and aggregate disparate qualitative and quantitative data to inform design solutions at the product level. Make recommendations to partner teams and senior leaders on org goals and design strategy, use understanding of the organization's tech systems to decouple complex dependencies on design and tech decisions. Influence engineering team decisions to enable UX solution delivery, as designed. Vet solutions with tech and incorporate system limitations, scaling factors, edge cases, and/or architectural decisions, Recognize the system implications of design patterns and refine and define interaction patterns, standards, methods, and/or processes to help drive adoption, Define and improve upon best design practices, Scale and drive cross team alignment using expertise in core UX disciplines, methods, and/or processes, Leverage Al for efficiencies and innovation. Stay abreast of advancements in Al and emerging technologies with regards to how they can be applied to the creative process, actively mentor and lead design peers. Design end-to-end digital user experiences across Audible's app, web, and email platforms, including interfaces, interactions, visual systems, and personalized content, e.g., Personalized In-App, Member Lifecycle and Retention, Product Feature Launch, Design Systems and Scalable Templates, AI-Enabled Design Innovation.

Requirements

• Requires a Bachelor’s degree in Design, Interactive Telecommunications, Interactive Design, or a directly related field plus seven (7) years of experience as Senior Designer, Senior UX Designer, Senior Product Designer, Senior Art Director, Design Director, Associate Creative Director, or Creative Director, working on global brands at an agency or client level.
• Overseeing and hands-on execution of strategic creative initiatives that align customer needs and business goals from initial concept and wireframes through to final high fidelity design delivery.
• Prioritizing and delivering on multiple complex, strategic projects while meeting deadlines where scope and strategy may not be defined for different groups of partners and stakeholders while meeting design standards.
• Utilizing Adobe Creative Suite, Sketch, Apple Keynote, and the Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Designing experiences for the holistic customer journey across digital surfaces including emails, websites, and mobile apps
• Designing for multi-touchpoint campaigns leveraging brand and design system guidelines across a range of surfaces
• Driving the design review cycle and closing on design requirements independently
• Presenting work to cross-functional partners and leadership including communication of strategic decision making and rationales
• Partnering with marketing teams including customer lifecycle, sales and promotions, member engagement and retention, and, marketing operations and acquisition
• Translating user and business needs into design solutions
• Creating visual marketing for promotions and product feature launches for national brands.
• Overseeing creatives, managing relationships with internal partners, and collaborating with external agencies.
• Driving CX strategy through systems design and UX/UI strategy to solve complex business problems
• Cross-collaborating with brand, product, marketing, design systems, accessibility, or user research teams.
• Designing solutions that scale globally and can be localized for multiple markets
• Utilizing Figma within design process, including adapting for alignment, low fidelity concepts and flows, and tech ready wireframes; as well as for collaboration, presentations, and for delivering high fidelity final designs; as well as for scalable reusable templates
• Defining and driving design standards and processes and helping drive adoption across teams
• Implementing best design practices across mobile, web platforms, and voice-first devices, as well as usability principles and techniques.

Nice To Haves

• Please see job description and the position requirements above.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level