Sr Data Scientist

PayPal • San Jose, CA

2d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We are seeking an exceptional Data Scientist to transform our change and problem management analytics through advanced AI/ML capabilities and predictive modeling. This role will lead the development of cutting-edge data science solutions that drive operational excellence, leveraging recent AI trends to predict incidents, optimize change processes, and deliver actionable insights to executive leadership. You will be responsible for building sophisticated data mining frameworks, trend analysis models, and executive-level reporting dashboards that enable data-driven decision-making across technology operations.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 3+ years of hands-on experience in data science, machine learning, or advanced analytics
• Bachelor's degree in Computer Science, Statistics, Data Science, or related field (OR equivalent combination of education and experience)
• Proven expertise in Python, SQL, and modern ML frameworks.
• Strong experience with data visualization tools (Tableau, Power BI, or similar)
• Demonstrated ability to communicate complex technical concepts to executive audiences
• Strong AI hands on coding experience.

Nice To Haves

• Experience with IT operations, incident management, problem management and change management analytics.
• Familiarity with ServiceNow, ITSM platforms, or operational data systems.
• Background in predictive modeling, time-series forecasting, or anomaly detection
• Track record of delivering executive-level reporting and strategic insights.

Responsibilities

• Lead the development and implementation of advanced data science models.
• Collaborate with stakeholders to understand requirements.
• Drive best practices in data science.
• Ensure data quality and integrity in all processes.
• Mentor and guide junior data scientists.
• Stay updated with the latest trends in data science.
• Design and deploy machine learning models to predict incident patterns, MTTR trends, and change risk factors
• Implement AI-powered anomaly detection systems for proactive problem identification
• Develop predictive algorithms for capacity planning, resource optimization, and risk assessment
• Build automated data pipelines integrating ServiceNow, incident management systems, and operational data sources
• Create sophisticated, executive-ready dashboards and reports for CTO staff meetings and senior leadership
• Transform complex operational metrics into strategic insights
• Design real-time monitoring solutions with actionable KPIs and trend visualizations
• Deliver best-in-class data storytelling that drives strategic initiatives
• Partner with stakeholders to understand requirements
• Drive data science best practices, governance standards, and quality assurance frameworks
• Establish repeatable methodologies for data mining, trend analysis, and forecasting
• Present findings and recommendations to VP+ level stakeholders with clarity and impact
• Ensure data integrity, validation, and reliability across all analytical processes
• Mentor junior data scientists and analysts on advanced techniques and tools
• Stay current with AI/ML trends, emerging technologies, and industry best practices
• Foster a culture of continuous improvement and innovation in data analytics

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees