Sr. Data Analyst-IT552506

Institute for Community Living • New York, NY

74d

About The Position

The Senior Data Analyst supports the Quality Improvement & Impact department's mission to empower program staff with data-driven insights that improve service delivery and client outcomes. The Senior Data Analyst, who also supervises a Data Analyst on the team, holds responsibilities across a range of activities including performance measurement and monitoring, quality improvement initiatives, database management, data collection tool development, evaluation activities, and organizational learning. The Senior Data Analyst will collaborate closely with frontline program staff to define key program metrics, create impactful visualizations and reports that monitor performance, conduct trainings on the use of data tools, and facilitate discussions on the use of data for performance improvement.

Requirements

• Bachelor's degree in a relevant field (e.g., Public Health, Data Science, Statistics, Biostatistics, Social Sciences). Master's degree preferred.
• Strong knowledge and technical skills in statistical analysis techniques and querying languages.
• Experience working with program staff in a direct service environment, preferably in a nonprofit or human services setting.
• Strong knowledge and technical skills of statistical analysis techniques, querying languages, and supportive computer software packages (e.g. SQL, R, SPSS, or Python).
• Experience with data visualization, information design, and/or workflow design using visualization tools such as Power BI, Tableau, Looker, Google Data Studio, etc.

Responsibilities

• Collaborate with program and administrative staff on the design, development, and maintenance of interactive Power BI dashboards, reports, and visualizations that monitor and track key performance indicators (KPIs), client outcomes, and service utilization.
• Conduct in-depth analyses to identify trends, patterns, and insights that inform program improvement and program planning.
• Prepare and present data findings to various audiences, including program staff, management, and other stakeholders.
• Develop and implement data quality tools and processes to ensure data accuracy and integrity.
• Provide training, technical assistance, and ongoing support to program staff on the use of data analysis tools and report interpretation.
• Contribute to the development, implementation, and management of quality improvement plans and strategies.
• Use querying tools (e.g., Power Query, SQL) to develop and maintain data models and base queries for recurring data monitoring reports and dashboards.
• Support the administration and analysis of consumer feedback surveys and focus groups.
• Develop and maintain data dictionaries and documentation related to data governance.
• Provide direct supervision to one or more Data Analysts.
• Support program evaluation and research projects, including generating and cleaning datasets for analysis.

What This Job Offers

• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree