Sr. Customer Support Manager - NASA & Civil

Vantor • Herndon, VA

7d • $134,000 - $245,000 • Remote

About The Position

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Sr. Customer Support Manager to join our USG team, focusing on expanding the use of our satellite imagery and derived geospatial solutions within NASA and other U.S. Civil Government agencies. In this role, you will be responsible for expanding and growing existing multi-million-dollar programs that leverage Vantor’s cutting-edge spatial intelligence for applications in Earth science and disaster response. This position requires a strategic mindset, sophisticated business acumen, and the ability to navigate the complexities of government procurement. You will collaborate with senior leaders internally and with program managers, researchers, and key decision-makers at NASA, NOAA, USGS, and other federal agencies. Your primary goal will be to expand Vantor’s role as a critical partner in supporting national and global scientific objectives. This role is eligible to work remotely in the US.

Requirements

• Bachelor's degree in a relevant field.
• Ability to get Clearance.
• 5+ years of experience in program management, business development, or sales within the U.S. Federal Government market.
• A fundamental understanding of geospatial data, satellite imagery, and its application in Earth observation, remote sensing, or environmental science.
• Demonstrated success in capturing large, complex government contracts and programs.
• Excellent communication skills, with the ability to influence and present credibly at all levels of an organization and within federal agencies.

Nice To Haves

• Master's degree in a technical field such as Geography, GIS, Remote Sensing, Engineering, or Environmental Science.
• Proven experience and a strong existing network within NASA and/or other civil federal agencies (e.g., NOAA, USGS, USDA, EPA).
• 10+ years of business development experience with a proven track record of exceeding targets in the federal sector.
• Deep knowledge of the federal acquisition process, including experience with various contract vehicles.
• Experience with Earth observation missions or AI/ML applications for geospatial data is a significant plus.
• Proven knowledge and experience managing a sales pipeline within Salesforce or a similar CRM system.

Responsibilities

• Expansion and Growth: Responsible for working with NASA CSDA team to identify use cases and adoption of our 2D and 3D products.
• Identify use cases for additional Vantor products and solutions.
• Survey potential use cases across Civil Agencies, drive demand to the NASA CSDA team, and execute on delivery.
• Agency Engagement: Establish and maintain strong relationships with key stakeholders, program managers, and technical leads within NASA, NOAA, USGS, USDA, and other federal civilian agencies.
• Solution-Oriented Mindset: Drive the adoption of Vantor’s spatial intelligence solutions to support critical government missions, including environmental monitoring, natural resource management, and disaster resilience.
• Proposal & Capture Leadership: Lead the development of compelling proposals and capture strategies for large-scale federal contracts, ensuring that Vantor’s unique capabilities are clearly aligned with agency requirements and scientific goals.
• Collaboration: Work closely with internal and external senior leaders to position Vantor as a thought leader and trusted partner in the federal science and technology community.
• Market Analysis: Analyze government budgets, strategic plans, and market trends to identify new growth opportunities and develop business plans tailored to the evolving needs of the Civil and NASA space sectors.
• Contract Management: Build and manage a opportunities, providing accurate forecasting and reporting on key performance indicators using CRM tools.

Benefits

• Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life.
• You can find more information on our benefits at: https://www.Vantor.com/careers
• Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level