Sr. Customer Support Management Manager

Honeywell • Aguadilla, PR

4d • Hybrid

About The Position

As a Sr Customer Support Management Manager , you will be responsible for leading and managing customer experience programs, ensuring that our customers have a seamless and positive experience throughout their engagement with us. Your role will involve developing and executing strategies that enhance customer satisfaction, drive operational excellence, and foster long-term relationships. By effectively managing customer experience initiatives at a senior level, you will contribute to customer loyalty, retention, and overall business growth. You’ll work out of our Aguadilla, PR location on a Hybrid work schedule. In this role, you will impact customer engagement, program management, operational efficiency, and business development. At Honeywell, our leaders play a critical role in shaping the customer journey and ensuring that our solutions meet and exceed customer expectations.

Requirements

• 6 years of proven experience in customer experience program management or a similar role.
• Strong leadership and program management skills.
• Expertise in customer experience methodologies and best practices.
• Experience in utilizing customer feedback tools and technologies to drive improvements.
• Ability to build and maintain strong relationships with customers and internal stakeholders.

Nice To Haves

• Bachelor's degree in Business Administration or a related field.
• Master's degree in a relevant discipline is preferred.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for enhancing customer experiences and driving satisfaction.

Responsibilities

• Lead and manage customer experience programs to ensure exceptional service delivery and customer satisfaction.
• Develop and implement strategies to enhance customer engagement and streamline processes.
• Collaborate with cross-functional teams to drive continuous improvement in customer experience initiatives.

Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
• This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
• For more information visit: BENEFITS AT HONEYWELL

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level