Sr. Customer Success Manager

Onapsis•Boston, MA

13h•Remote

About The Position

The world’s most critical--and at-risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes, whether running on-premises, in the cloud, or in a hybrid environment. Summary of Position As a Senior Customer Success Manager you are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals. About Onapsis Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant. Headquartered in Boston, MA, with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, and Bucharest, Romania, Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000. Onapsis only invites candidates to apply directly through reputable job boards or the Onapsis careers page on our website. Job offers are extended only after a face-to-face video interview with an Onapsis HR representative. Please disregard any outreach from Onapsis via forums, social networks, or other platforms, as these are fraudulent.

Requirements

7+ years experience in customer success at an on-premise/SaaS company.
Demonstrated ability to maintain high retention across a complex portfolio.
ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
Value Justification: Quantify cost savings and develop compelling value propositions.
Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Responsibilities

Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
Expansion: Identify and assess expansion opportunities based on customer business objectives.