Sr. Customer Solutions Manager, Software, Internet, and Marketplaces

Amazon • Seattle, WA

7d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers highly
innovative and fast paced customers. We dive deep to understand our customer's
unique challenges, then craft innovative solutions that accelerate their
success. This customer-first approach is how we built the world's most adopted
cloud. Join us and help us grow.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
support. We dive deep to understand each customer's unique challenges, then
craft innovative solutions that accelerate their success. This customer-first
approach is how we built the world's most adopted cloud. Join us and help us
grow. AWS is seeking a Sr Customer Solutions Manager (CSM) team for the
Software, Internet, and Marketplaces segment. This group engages directly with
customers and shepherds them on their transformation journey and accelerates
value realization. This role will be part of a team of individual CSMs who are
focused on accelerating the customer cloud journey, modernizations,
transformations, and ensuring our customers capture the full potential and
sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS)
Sr. Customer Solutions Manager , you will be responsible for guiding AWS
customers along their cloud journey. In this highly visible role you will be
ensuring that all AWS teams are working together effectively and efficiently to
deliver outcomes for the customer.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Nice To Haves

• Experience implementing cloud services including migrations and modernization projects or similar
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level