Sr. Customer Service Representative

Avery Dennison Corporation•Liverpool, NY

60d•$23 - $31

About The Position

As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations.

Requirements

High School Diploma or equivalent required.
8+ years Customer Service or related experience preferred.
Excellent written, verbal and telephone communication skills.
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage multiple priorities and issues.
Excellent leadership and and strong project management skills

Responsibilities

Process customer orders
Answer customer questions in regards to products, order time frames, delivery timeframes
Process order changes when it is possible according to order procedures.
Process and provide status on RMA-Return Material Authorization
Provides timely and accurate information to incoming customer order status and product knowledge requests
Sets up new customer accounts
Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
Works closely with credit department to resolve credit issues
Provides timely feedback to the company regarding customer's concerns
Partners with sales team to meet and exceed customer service expectations
Performs data entry tasks to maintain customer information database
Notify management team for Rush orders to provide customer timely realistic resolution to their needs
Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
Completes assigned work from supervisor, Quotes , Orders, etc